KNOWLEDGE/SKILLS/ABILITIES:

• Proficiency with major PC software packages (MS Office, Windows)
• Basic understanding of Windows networking and administration is desirable
• Familiarity with Windows Server environment
• Handle research options and research computer bugs and their solutions
• Tech-savvy with working knowledge of office automation products, networks, and remote control
• Good understanding of computer systems, mobile devices, and other tech products
• Ability to diagnose and resolve fundamental technical issues
• Outstanding communication skills and the ability to deal effectively with people
• Strong analytical skills with demonstrated problem-solving ability
• Previous experience in which high levels of initiative, judgment, and tact have been demonstrated
• Proven ability to operate in high-pressure situations and successfully handle multiple priorities while remaining flexible
• Superior customer service skills at all levels within a team environment

QUALIFICATIONS:

• Two years’ experience preferred, Help Desk Technician
• Associate’s degree in IT, Computer Science, or relevant field preferred
• Industry certifications (CompTIA, Microsoft, Cisco, etc.) are preferred
• Excellent attendance record

DUE TO THE CUSTOMER’S REQUIREMENTS, NO VISA SPONSORSHIP IS AVAILABLE.

M-F 8 AM - 5 P

• Provide Technical Support
• Serve as a primary point of contact for internal team members, providing friendly and efficient support for all IT-related issues.
• Work collaboratively with the IT team to resolve or escalate incoming support tickets on time.
• Manage End-User Computers
• Manage the full lifecycle of end-user devices, including staging, deployment, maintenance, and retirement.
• Install, configure, and troubleshoot hardware, software, and peripherals on desktop and laptop computers.
• Administer User Accounts
• Manage user account lifecycles, including creation, modification, and termination in various systems.
• Update and maintain user access permissions in identity systems such as Active Directory and O365/Azure/Entra ID, as well as other application-specific systems.
• Maintain IT Inventory
• Assist in tracking and managing the inventory of all computers and network equipment.
• Participating in IT Projects
• Support and contribute to IT projects beyond daily helpdesk tasks.
• Assist with deploying new applications, systems, servers, and network infrastructure.
• Create and Maintain Documentation
• Develop and update technical documentation and system diagrams.
• Create clear and concise guides to help both technical and non-technical users.
• Effectively communicate complex technical information to users with varying levels of technical knowledge.