IT Help Desk Specialist at Skilled Manufacturing Inc
Traverse City, MI 49686, USA -
Full Time


Start Date

Immediate

Expiry Date

05 Dec, 25

Salary

20.0

Posted On

06 Sep, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Communication Skills, Analytical Skills, High Pressure Situations, Computer Science, Remote Control, Mobile Devices, Customer Service Skills, It

Industry

Information Technology/IT

Description

KNOWLEDGE/SKILLS/ABILITIES:

  • Proficiency with major PC software packages (MS Office, Windows)
  • Basic understanding of Windows networking and administration is desirable
  • Familiarity with Windows Server environment
  • Handle research options and research computer bugs and their solutions
  • Tech-savvy with working knowledge of office automation products, networks, and remote control
  • Good understanding of computer systems, mobile devices, and other tech products
  • Ability to diagnose and resolve fundamental technical issues
  • Outstanding communication skills and the ability to deal effectively with people
  • Strong analytical skills with demonstrated problem-solving ability
  • Previous experience in which high levels of initiative, judgment, and tact have been demonstrated
  • Proven ability to operate in high-pressure situations and successfully handle multiple priorities while remaining flexible
  • Superior customer service skills at all levels within a team environment

QUALIFICATIONS:

  • Two years’ experience preferred, Help Desk Technician
  • Associate’s degree in IT, Computer Science, or relevant field preferred
  • Industry certifications (CompTIA, Microsoft, Cisco, etc.) are preferred
  • Excellent attendance record

DUE TO THE CUSTOMER’S REQUIREMENTS, NO VISA SPONSORSHIP IS AVAILABLE.

M-F 8 AM - 5 P

How To Apply:

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Responsibilities
  • Provide Technical Support
  • Serve as a primary point of contact for internal team members, providing friendly and efficient support for all IT-related issues.
  • Work collaboratively with the IT team to resolve or escalate incoming support tickets on time.
  • Manage End-User Computers
  • Manage the full lifecycle of end-user devices, including staging, deployment, maintenance, and retirement.
  • Install, configure, and troubleshoot hardware, software, and peripherals on desktop and laptop computers.
  • Administer User Accounts
  • Manage user account lifecycles, including creation, modification, and termination in various systems.
  • Update and maintain user access permissions in identity systems such as Active Directory and O365/Azure/Entra ID, as well as other application-specific systems.
  • Maintain IT Inventory
  • Assist in tracking and managing the inventory of all computers and network equipment.
  • Participating in IT Projects
  • Support and contribute to IT projects beyond daily helpdesk tasks.
  • Assist with deploying new applications, systems, servers, and network infrastructure.
  • Create and Maintain Documentation
  • Develop and update technical documentation and system diagrams.
  • Create clear and concise guides to help both technical and non-technical users.
  • Effectively communicate complex technical information to users with varying levels of technical knowledge.
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