IT Help Desk Specialist

• Answering technical inquiries, guiding users through step-by-step solutions, and providing training on how to use systems and software
• Diagnosing and resolving technical hardware and software issues
• Documenting, tracking and monitoring problems to ensure a timely resolution
• Installing, modifying, and repairing computer hardware and software
• Running diagnostic programs to resolve problems
• Referring more complex issues to senior IT staff or third-party vendors
• Assisting in the development and updating of IT procedures and documentation
• Performing routine server monitoring and performance benchmarking
• Staying updated on technology trends and developments
• Maintaining a high level of customer service at all times

Job Type: Full-time
Pay: $23.00 - $24.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift

Work Location: In perso

Please refer the Job description for details