Job Title: IT Helpdesk Support
Location: Alpharetta, GA, USA, 30005
Pay Rate: $21.00/hr
Job Type: Contract (12 months)
Hours: General Day Shift

QUALIFICATIONS REQUIRED:

• Excellent customer service and 1 to 2 years of related work experience.
• Preferred work experience in technical support role.
• High school diploma or GED.

COMPANY DESCRIPTION: 3PL VISION BOASTS OVER TWO DECADES OF EXPERIENCE COLLABORATING WITH LEADING GLOBAL ENTERPRISES TO MEET THEIR NEEDS FOR FLEXIBLE WORKFORCE SOLUTIONS AND ON-DEMAND TALENT. WE ARE A WORLDWIDE ORGANIZATION OFFERING STRATEGIC WORKFORCE MANAGEMENT, IT CONSULTING, AND ON-DEMAND TALENT SERVICES. OUR SPECIALIZATION LIES IN SERVING VARIOUS SECTORS INCLUDING FINANCIAL SERVICES, HEALTHCARE, IT, LIFE SCIENCES, AEROSPACE & DEFENSE, ENERGY, RETAIL, TELECOM, MANUFACTURING, AND ENGINEERING.

“GA01”
Job Type: Contract
Pay: $21.00 per hour
Work Location: In perso

• Demonstrate strong customer service skills to provide phone support including:
• Listening to the customer for better understanding of the situation
• Being empathetic to the customer’s situation and focus on first call resolution.
• Producing accurate, detailed documentation at the client, problem and incident level Resolving conflict.
• Responsible for high quality end-user technical support, related to enterprise software and hardware
• Under general oversight, provides after hours and weekend support as needed.
• An understanding of technology and its applications.
• Supports all aspects of client support.