JOB SUMMARY

We are seeking a dedicated and knowledgeable Helpdesk Support professional to join our team. The ideal candidate will provide exceptional technical support to our users, ensuring that all issues are resolved efficiently and effectively. This role requires strong communication skills and a solid understanding of computer systems, networking, and hardware.
Required Experience: At least five (5) years of experience in the following:
a. Providing help desk support for the Windows operating system, Windows-based applications and databases, and AD account management;
b. Providing help desk support for iOS devices, iOS-based applications, and iCloud account management;
c. Configuring, imaging, and deploying Windowsbased laptops, printers, and desktop assets;
d. Workflow management applications such as ZenDesk, ServiceNow, Ivanti, or BMC Helix.
e. ITIL v4 Foundation
f. CompTIA A+ certification
Preferred Experience: At least five (5) years of experience in the following:
a. Endpoint protection and management tools such as CiscoAMP, Absolute, or HP SureClick;
b. IT asset management and tracking tools such as Oomnitza, ServiceNow, Ivanti, or BMC Helix.
If you are passionate about technology and enjoy helping others resolve their technical issues, we encourage you to apply for this exciting opportunity in Helpdesk Support.
Job Type: Contract
Pay: $40.00 - $43.00 per hour
Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Compensation Package:

• Hourly pay

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Ability to Commute:

• Washington, DC 20024 (Preferred)

Ability to Relocate:

• Washington, DC 20024: Relocate before starting work (Preferred)

Work Location: In perso

Please refer the Job description for details