Position: Level 1 Helpdesk
Openings: 4
Location: Deerfield Beach FL
Salary: 40k to 55k (based on experience)
Exact compensation may vary based on several factors, including skills, experience, and education.
Employees in this role will enjoy a comprehensive benefits package starting on day one of employment, including options for medical, dental, and vision insurance. Eligibility to enroll in the 401(k) retirement plan begins after 90 days of employment. Additionally, employees in this role will have access to paid sick leave and other paid time off benefits as required under the applicable law of the worksite location.

OVERVIEW:

We are seeking a motivated and customer-focused Level 1 Helpdesk Technician to join our Managed Service Provider (MSP) team. The ideal candidate will provide exceptional technical support to our clients, resolving issues related to desktop systems, networking, and software applications. This role requires strong exceptional service skills, foundational knowledge of IT systems, and hands-on experience with key tools and technologies, including Microsoft Active Directory (AD), Azure Active Directory (AAD), Fortinet networking, and ConnectWise ticket management.

• Provide first-line technical support to clients via phone, email, or remote access, addressing issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve desktop support issues, including operating system errors, application issues, and peripheral device problems.
• Assist with user account management, password resets, and permissions in Microsoft Active Directory (AD) and Azure Active Directory (AAD).
• Log, track, and manage support tickets using ConnectWise, ensuring timely resolution and accurate documentation.
• Escalate complex issues to Level 2 technicians or other specialized teams while maintaining clear communication with clients.
• Perform basic network troubleshooting, including connectivity issues, VPN access, and basic router/switch configurations.
• Provide excellent customer service, ensuring client inquiries are handled professionally and promptly.
• Assist with onboarding new users, including setting up workstations, email accounts, and software installations.
• Maintain up-to-date knowledge of IT best practices, company processes, and client systems.
• Contribute to team documentation, including knowledge base articles and standard operating procedures.
  Job Type: Full-time
  Pay: $40,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Application Question(s):

• Do you have experience with Active Directory and Azure AD?
• Do you have experience with Connectwise?
• Do you have experience working for an MSP?
• Are you comfortable with a contract to hire role?

Ability to Commute:

• Deerfield Beach, FL 33064 (Required)

Work Location: In perso