Full job description

We are looking for a responsible, service-oriented IT Help Desk Support Specialist to provide first- and second-level technical support to employees.The successful candidate will be the first point of contact for day-to-day IT issues and must have practical experience supporting Microsoft 365 environments, end-user devices, business applications, printers and basic network infrastructure.

Key Responsibilities

• Provide Level 1 and Level 2 technical support to end users.
• Diagnose and resolve issues involving desktops, laptops, printers, software, email and network connectivity.
• Install, configure and maintain computers, business applications and other IT equipment.
• Create and manage user accounts, permissions and access requests.
• Support employee onboarding and offboarding activities.
• Provide practical support for Microsoft 365 services, including:
• Microsoft 365 Admin Center
• Exchange Online and Outlook
• Microsoft Entra ID
• Microsoft Teams
• OneDrive and SharePoint
• User accounts, licences and group memberships
• Monitor, update and close IT support tickets accurately and on time.
• Escalate complex or unresolved incidents to the appropriate technical team or service provider.
• Follow up with users to confirm that issues have been fully resolved.
• Document recurring technical issues, troubleshooting procedures and solutions.
• Maintain IT equipment records and assist with hardware inventory.
• Help ensure that company devices and IT systems remain operational, secure and properly maintained.

Requirements

• 1–3 years of practical experience in IT help desk, desktop support or a similar technical support role.
• Proven hands-on experience supporting and administering Microsoft 365.
• Good knowledge of Windows, Microsoft Office applications and common business software.
• Basic understanding of networking, including Wi-Fi, LAN, IP addressing and connectivity troubleshooting.
• Experience supporting computers, laptops, printers and peripheral devices.
• Strong troubleshooting, problem-solving and organisational skills.
• Good written and verbal communication skills.
• Professional and helpful approach when dealing with users.
• Ability to work independently and as part of a team.
• Willingness to learn new systems and technologies.