IT HELP DESK SUPPORT REPRESENTATIVE at VNAcare

Rancho Cucamonga, California, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Jul, 26

Salary

23.0

Posted On

17 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Desktop operating systems, LAN, WAN, Active Directory, Network troubleshooting, Technical support, Hardware installation, Software installation, Asset tagging, Inventory management, Customer service, Communication, VPN access, Google Business Apps, Microsoft Windows applications

Industry

Hospitals and Health Care

Description

Description VNAcare, a not-for-profit leader in home care, is looking for dedicated healthcare professionals to join our hospice team. Join our team and provide compassionate care to patients in your community! We are a leader in Hospice services that offers the best programs available in San Bernardino, Riverside and Eastern Los Angeles counties. Come on board with us as a Help Desk Representative!!! With offices throughout Southern California, you can become part of the team who continues to be a leader in providing professional and comprehensive care to critically, chronically or terminally ill patients in our community. Our clinicians enjoy flexible schedules including limited weekends/after-hours/on-call which promotes a healthy work-life balance. We offer competitive salaries, mileage reimbursement and a comprehensive orientation/on-the-job training program. The Help Desk Representative position is open in our Rancho Cucamonga location and surrounding areas. This is a Part-time 20 hours per week position during the day shift. Requirements of the Help Desk Representative: Associates degree in a computer related field preferred Basic to intermediate level knowledge of Windows Desktop operating systems is required. Ability to resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. Basic understanding of Active Directory and network troubleshooting. Ability to explain technical issues to a non-tech users. Help Desk Representative Duties Include: Provides telephone support for Microsoft Windows applications and operating systems, Google Business Apps, e-mail, VPN access and network support with remote locations and field personnel. Serves as first point of contact for all internal technology problems and requests, providing timely and professional support via multiple communication outlets. Assists with internal physical moves of PCs, telephones, and other equipment. Provision laptops, desktops, and mobile devices for users. Respond to tickets, emails, and Help Desk calls promptly and in a professional manner. Follows up on unresolved issues and projects. Equipment disposal support and process, asset tagging and reviewing physical inventory on a monthly basis. Software installation; perform either independently or with the assistance of other IT personnel with the installation and configuration of system and application software as needed. For assistance in applying for a position with VNAcare, please contact the Human Resources Dept. at (909) 624-3574. EEO, M/F/Protected Veterans/Individual with Disability

Responsibilities

The Help Desk Representative provides technical support for Windows applications, network connectivity, and hardware for internal staff. They are responsible for managing IT assets, installing software, and serving as the primary point of contact for technology-related requests.