Our computer support team is seeking an experienced IT Support technician. Qualified candidates will provide remote and on-site technical support for Microsoft Windows and office based networks including workstations, laptops, tablets, printers and other business network equipment. Candidates should have good people skills and the ability to work in teams as well as knowledge in basic business networking and providing remote user support. Position requires the ability to multi-task, strong problem-solving skills, time prioritization skills, and meeting deadlines in a client driven environment.
*Please note: This is an on-site position as it requires hands on work. This is a full time job and successful candidate is expected to be at work on time each day. *
Key Duties and Responsibilities
- Assist users to define, configure and deliver required computer, printer and copier/scanner service(s)
- Train and support end users on computer, printer, network and phone operation and applications
- Install, configure, test, maintain, monitor and troubleshoot end user workstation hardware/software, peripherals and networked products
- Perform on-site analysis, diagnosis and resolution of computer, peripherals, copier/scanner and network problems and recommend/implement corrective hardware/software solutions including off-site repair
- Receive and respond to phone calls and/or emails regarding PC and/or hardware problems and maintain call support list and documentation.
- Assist maintaining inventories, reports and statistical monitoring of all computer and peripheral, network and phone hardware and software
- Document hardware and software failure, repair, installation, and removal/destruction of computer, network and phones
- Evaluate and recommend hardware and software products for purchase
- Maintain user security rights and folder/network permission access
- Coordinates with vendors (ISPs and service providers) to correct server issues and to maintain security integrity
- Participate and assist with customer, and internal IT projects
Recommended Skill Sets
- Previous Helpdesk or MSP support experience preferred
- Excellent verbal and written communication skills
- Good customer service and problem-solving skills
- Time management skills and attention to detail
- Microsoft Windows Desktop and Office Applications – Knowledge of Windows Server is a plus.
- Entry level understanding of VMware and Microsoft Hyper-V hypervisor technologies.
- Entry level knowledge of Linux desktop operating systems and applications – Linux server knowledge is a plus
- Entry level experience with Office 365 business applications and deployment
- Intermediate knowledge in desktop, SOHO, and small business networking including, but not limited to understanding firewall configurations, router and managed switch configurations, wireless communications, using micro segmentation running on Cisco, Sonicwall, Ubiquiti, and PFsense hardware.
- Time management skills and attention to detail
- Knowledge of Point of Sale systems and software a plus
Experience:
- Help Desk: 1 year (Preferred)
- IT support: 1 year (Preferred)
- Customer Service: 2 years (Preferred)
Position is full-time, M-F in our Wilder, VT office. Local applicant preferred, no relocation repayment offered. Compensation package includes health/dental/life/LTD benefits, paid vacations and holidays, and a 401K plan with corporate match. Please submit resume and salary requirements via email.
Job Type: Full-time
Pay: From $50,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Ability to Commute:
- Wilder, VT 05088 (Required)
Ability to Relocate:
- Wilder, VT 05088: Relocate before starting work (Required)
Work Location: In perso
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