IT Help Desk Support Technician at Nuvem

Sharon Hill, Pennsylvania, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Jun, 26

Salary

0.0

Posted On

05 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Help Desk Support, IT Support, Azure, Office 365, Azure Active Directory, Troubleshooting, Ticketing Systems, WAN, LAN, Wi-Fi Connectivity, Windows Server, Cisco Routers, SonicWall, FortiGate, Virtual Machines, MDM

Industry

Hospitals and Health Care

Description

Description Who We Are: NuvemRx helps community health providers deliver on their mission by simplifying the complexity of pharmacy operations with a suite of scalable solutions that integrate software, intelligence and expert support that can illuminate savings, expand access, and elevate patient care. What We Are Looking For: At NuvemRx, we know high standards must be maintained to deliver impact at scale, and we want to work with people that embody our core values: Mission Always: Every choice is a chance to service our customer. Every choice is a chance to serve -and make healthcare better for all. We don’t just check boxes- we make choices that serve people and move the mission forward. Be A Pioneer: Find the Problem. Invent the Solution. We don’t wait for direction—we take initiative, stay resourceful, and create what’s needed - not just what’s expected. Pioneers chart new territory with vision, courage, and grit. We learn quickly and turn challenges into momentum. Do the Right Thing the Right Way: We lead with care, respect, and compliance—and we don’t cut corners. We solve the right problems the right way, always balancing speed with thoughtfulness, and outcomes with ethics. Stronger Together: Own Your Role. Play for the Team. We bring diverse voices together to solve hard problems with humility and shared ownership. We challenge each other with respect, hold each other accountable, and strive to be the best for the team—not just on the team. Position Overview: NuvemRx is looking for a driven, solutions-oriented IT Help Desk Support Technician to join our growing team. This individual thrives in fast-paced environments, takes ownership of challenges, and brings strong critical thinking and problem-solving skills to every situation. In this role, you will support and maintain technology across our in-house operations, offsite pharmacies, and remote users—ensuring seamless performance of network infrastructure, computers, phone systems, mobile devices, and related technologies. You will play a key role in keeping our teams connected, supported, and operating at peak efficiency. This position offers the opportunity to gain valuable hands-on experience in a collaborative, professional team environment while supporting both corporate and pharmacy locations. Key Responsibilities: Configure, deploy, and support Windows and Apple computers/devices, IoT equipment, network printers, mobile phones, cameras, NVRs, and related end-user equipment. Provide timely and accurate support for computer hardware, software, conference room systems, and network infrastructure. Perform hands-on desktop support, including installation and upgrades of hardware/software, system configuration, backups, and application setup. Manage user onboarding and offboarding processes. Monitor, update, and resolve help desk tickets efficiently using ticketing systems. Analyze, research, troubleshoot, and resolve technical issues for both on-site and remote users. Maintain accurate inventory of computers, peripherals, phones, and network equipment. Support and maintain physical network infrastructure including routers, wireless access points (WAPs), switches, and end-user hardware. Coordinate with third-party software and hardware vendors for support and issue resolution. Assist in developing and maintaining standard hardware and software configurations. Recommend, schedule, and implement upgrades, patches, reconfigurations, and equipment purchases. Create, manage, and modify user credentials across multiple platforms. Document policies, procedures, and instructional materials as needed. Provide technical support to executive management. Travel to client and pharmacy locations as needed to support deployed technology. Perform other duties as assigned. Qualifications & Required Skills Experience with help desk and/or IT support. Experience in cloud infrastructure (Azure preferred). Experience supporting Office 365 and Azure Active Directory (user, device, and license management). Excellent troubleshooting skills for end-user devices including computers, printers, and mobile devices in both on-site and remote environments. Experience using and managing help desk/ticketing systems. Technical knowledge of WAN, LAN, and Wi-Fi connectivity. Working knowledge of network protocols, operating systems, and infrastructure technologies including: Windows Server Cisco routers, SonicWall and FortiGate. Virtual machines / VDI POS systems Experience with Mobile Device Management (MDM). Hands-on experience with cabling, patching, racking, and network equipment setup. Knowledge of Microsoft Azure cloud technologies. Strong wireless network troubleshooting skills. Experience supporting Microsoft products including Teams and SharePoint. Basic understanding of IT security standards and best practices. Ability to support executive-level users with professionalism and discretion. Preferred Certifications Microsoft Certified: Azure Administrator Associate CompTIA A+ CompTIA Network+ CCNA Schedule & Work Environment 8-hour day shift Monday through Friday Hybrid on-site in Sharon Hill, PA On-call rotation required Up to 25% travel (including support of pharmacy locations) Additional Requirements Valid driver’s license Ability to travel to client locations Ability to reliably commute or relocate to the Sharon Hill / Philadelphia area Because we are a fast-growing company with a bold mission and a lot of work to do, every employee of NuvemRx must also have growth company DNA, which requires either success working in a fast-paced VC/PE-backed early-stage company with high expectations or the underlying qualities that create that success including: high-motor, comfort with ambiguity, resilience in all of its forms, and a growth mindset. Things change quickly and frequently at NuvemRx, so we need team members that are at the top of their game and can shift gears, alter direction, and keep going at pace. You must be a playbook writer and executor, able to make plans that both meet the current moment and contemplate the future and then implement them. No matter your job level, you will own your work from beginning to end, take feedback well, prioritize what matters, never rest on your laurels, stay positive and resilient, and make data-driven decisions. Benefits: High Earning Potential: Competitive salary commensurate with experience Work/Life Balance: Flexible work arrangements and a remote-first work environment (for select positions) Recurring company gatherings throughout the year to promote connection and collaboration Flexible Paid Time Off Additional Benefits and Perks: Paid holidays Paid family and medical leave, including paid parental leave Medical, dental and vision benefits for employees Company sponsored 401(k) with a match Life and long-term disability coverage Employee assistance program If you take pride in delivering results, embrace challenges, and proactively seek improvement then NuvemRx is the place for you. You will be part of a smart, self-aware, humble team dedicated to elevating patient care. “NuvemRx provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, creed, religion, sex, gender, gender identity, gender expression, national origin, ancestry, age, physical or medical disability, medical condition, marital status, sexual orientation, military and/or veteran status, or any other basis prohibited by applicable state or federal law.”

Responsibilities

The technician will configure, deploy, and support various end-user equipment including computers, printers, and mobile devices, while providing timely support for hardware, software, and network infrastructure issues. Key duties involve managing help desk tickets, analyzing and resolving technical issues for both on-site and remote users, and maintaining equipment inventory.