SKILLS:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Experience with help desk ticketing systems (e.g., Remedy, ServiceNow)
• Knowledge of computer hardware components and troubleshooting techniques
• Familiarity with IT infrastructure concepts such as networking, firewalls, and servers
• Strong problem-solving skills with the ability to analyze and resolve technical issues
• Excellent communication skills, both written and verbal, to effectively interact with end-users
• Ability to prioritize tasks and manage time effectively in a fast-paced environment
  Education: Associate’s degree in Computer Science or related field, or any equivalent combination of education, experience and training from which comparable knowledge and abilities can be acquired.

RESPONSIBILITIES:

• Provide technical support and troubleshooting assistance to end-users via phone, email, or in-person
• Deploy new computers, perform hardware upgrades, and assist with maintaining core network services such as DNS and DHCP under the guidance of the Systems Administrator.
• Deploy new computers, perform hardware upgrades, and assist with maintaining core network services such as DNS and DHCP under the guidance of the Systems Administrator.
• Troubleshoot and resolve issues related to a wide range of software including Adobe Acrobat, Autodesk CAD, Autodesk Inventor, Cimco Edit, Google Workspace, Jobpack, Mastercam, Microsoft Office, Microsoft Windows, Vericut, and other business software applications.
• Install, terminate, and repair network cabling and assist in network switch and access point replacement. Troubleshoot wireless connectivity issues for all company devices.
• Diagnose and resolve hardware and software issues for desktops, laptops, printers, and other peripherals
• Assist with the setup and configuration of new computer systems and software applications
• Maintain accurate records of all help desk interactions and resolutions using ticketing systems
• Collaborate with other IT teams to escalate and resolve complex technical issues
• Ensure timely resolution of all assigned support tickets within defined service level agreements (SLAs)
• Conduct user training sessions on basic software applications and IT best practices
• Other duties as assigned