OVERVIEW

We are seeking a skilled and dedicated Helpdesk Technician to join our IT support team. The ideal candidate will provide exceptional technical support and troubleshooting for a variety of software and hardware issues. This role is essential in ensuring the smooth operation of our clients IT infrastructure, assisting users with their technical needs, and maintaining high levels of customer satisfaction.

REQUIREMENTS

• Proficiency in technical support roles with a strong background in software troubleshooting and desktop support.
• Familiarity with computer networking concepts including TCP/IP, DNS, and firewall configurations.
• Experience with Microsoft Windows Server environments as well as Linux systems is preferred.
• Strong analysis skills to diagnose problems effectively and implement solutions promptly.
• Excellent communication skills to interact with users at all levels of technical proficiency.
• Experience in managing mobile devices within an enterprise environment is a plus.
• Ability to work collaboratively within a team while also being self-motivated to complete tasks independently. This position offers an opportunity to grow your career in IT while contributing to a dynamic team dedicated to providing top-notch support services.
  Job Type: Full-time
  Pay: $16.00 - $20.00 per hour
  Expected hours: 40 per week

Benefits:

• Health insurance
• Paid time off

Ability to Commute:

• DuBois, PA 15801 (Required)

Work Location: In perso

• Provide technical support for users experiencing issues with software, hardware, and network connectivity.
• Troubleshoot and resolve problems related to Microsoft Office applications and other software tools.
• Manage computer systems, including installation, configuration, and maintenance of operating systems such as Windows and macOS.
• Support desktop environments by diagnosing issues with computer hardware and peripherals.
• Assist in the management of VPN connections, firewalls, and network configurations.
• Conduct analysis of IT infrastructure to identify potential improvements or upgrades.
• Support Active Directory for user account management and permissions.
• Collaborate with network administration teams to ensure proper LAN connectivity and performance.
• Maintain documentation related to IT processes, procedures, and user guides.