IT Help Desk Technician at Clinilabs LLC

Eatontown, New Jersey, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Jan, 26

Salary

0.0

Posted On

29 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Network Administration, System Administration, Microsoft Windows 10, Microsoft Active Directory, M365 Licensing, Office 2016, Office 365, Teams, Zoom, Outlook, Google Drive, VPN, AV Equipment, Customer Service, Problem Resolution

Industry

Research Services

Description

Description JOB SUMMARY The IT Help Desk Technician will provide operational support for end-user services, including laptop, network, application, and access administration. The IT Help Desk Technician will be involved in hardware and software installs, changes, updates, and problem resolution for the entire Clinilabs user community. RESPONSIBILITIES Create and maintain laptop images and software installation packages. Management and monitoring of incidents, requests, and equipment shipments in the IT ticketing system. Install and troubleshoot IT-related hardware and software applications. Work with Sponsors to facilitate hardware and software procurement, installation, and troubleshooting. Maintain IT inventory for all end-user equipment using Clinilabs' inventory management system. Support and investigate problems for any software application used by the company. Manage multifunction printer/copiers. Creation of knowledge base documentation and user guides. Knowledge of and adherence to Clinilabs policies and procedures. Vendor management. Provide support for the configuration and upkeep of CRU computers. Other duties as assigned. Requirements Minimum of three years’ experience in desktop support, network, and system administration. Must have a demonstrable working knowledge of Microsoft Windows 10/11. Fundamental knowledge of Microsoft Active Directory and M365 licensing. Knowledge and hands-on experience with laptops, desktops, software, and hardware. Proven working knowledge of Office 2016/365, Teams, Zoom, Outlook, Google Drive, VPN. XLR wiring and AV equipment knowledge is preferable. Ability to work independently. Must be able to participate and work well in a dynamic team environment. Good written and oral communication skills. Excellent customer service skills. Ability to balance and prioritize multiple requests simultaneously. Experience in a life science or medical device company is desirable. Strong adherence to process and change management. Swing shift (Hours 10 am – 7 pm after initial training period). This is an on-site position, with 2 days onsite in NYC a month and as needed for emergencies. Travel paid. Minimally, a high school diploma is required.

Responsibilities

The IT Help Desk Technician will provide operational support for end-user services, including hardware and software installations, changes, updates, and problem resolution. Responsibilities include managing incidents in the IT ticketing system and maintaining IT inventory for end-user equipment.