IT Help Desk Technician - First Shift at Millennium Space Systems

El Segundo, California, United States -

Full Time

Start Date

Immediate

Expiry Date

06 Jan, 26

Salary

43.87

Posted On

08 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Help Desk, Customer Assistance, Diagnostics, Onboarding, Computer Hardware, Software Installation, Active Directory, Office365, IP Phones, Windows 10, Windows 11, Microsoft Certified Systems Associate, CompTIA A+, CompTIA Security+, Detail Oriented, Organized

Industry

Defense and Space Manufacturing

Description

Company Overview Millennium Space Systems, A Boeing Company delivers affordable, high-performance space systems for exacting customers. At Millennium, you will be part of a close-knit team working on exciting technological problems. We work in an open environment where ideas are shared across all disciplines, and there are ample opportunities for advancement based on excellence. Superstars are welcome. At Millennium, we innovate and collaborate to make the world a better place. From the seabed to outer space, you can contribute to work that matters with a company committed to fostering an environment for every teammate that's welcoming, respectful and innovative, with great opportunities for professional growth. Find your future with us. Job Summary The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, whether on the phone or in person. This role’s primary goal is to ensure a client's satisfaction and ability to properly operate any PC or technology they may be having trouble using. This role requires the ability to work first shift. This position's internal job code is Technical Support - Help Desk. Our team is currently hiring for level 2. Responsibilities Manage Help Desk tickets in a timely and organized manner using Service Now ticketing system Responds to customer issues via phone, email, and computer chat to provide customer assistance Documenting customer interactions Run diagnostics to resolve customer reported issues Experience supporting new employee (Onboarding) Escalate issues as needed to the next Tier of IT support Install, make changes, and repair computer hardware and software Follow up with customers to ensure issues are resolved Minimum Qualifications Technical degree or 2+ years of experience working in a help desk role Proficiency with Dell Computers utilizing Windows 10/11 Excellent oral communication skills Detail oriented Highly organized with strong ability to keep Help Desk tickets in order Ability to diagnose and resolve basic computer, mobile devices, and printer technical issues This position requires the ability to obtain a U.S. Security Clearance for which the U.S. Government requires U.S. Citizenship. An interim and/or final U.S. Security Clearance Post-Start is required. Preferred Qualifications Experience with Active Directory Experience with Office365 enterprise Experience with IP Phones Experience with Windows 10/11 Experience supporting new employee Onboarding Microsoft Certified Systems Associate CompTIA A+ certification CompTIA Security+ certification Summary Pay-Range Please note that the salary information shown below is a general guideline only of what is reasonably expected to be paid for the position. Salaries are based upon candidate experience and qualifications, as well as market and business considerations. Level 2: $29.82-$43.87 Before applying, please note: Millennium is DDTC-registered, ITAR-compliant Company. This position is located at a facility that requires special access. Applicants MUST be U.S. citizens and eligible for a security clearance. Additionally, applicants must be willing to apply for and maintain a security clearance. We encourage all interested candidates to apply for any open position for which they feel they are qualified. Applicant Privacy Policy Mandatory Security Clearance and Access Process Disqualifying Criteria

Responsibilities

The IT Help Desk Technician will provide technical support and assistance to Millennium employees and contractors, ensuring client satisfaction with their technology. Responsibilities include managing Help Desk tickets, responding to customer issues, and running diagnostics to resolve reported problems.