Description:
Job Title: IT Help Desk Technician
Department: Information Technology Services
Reports To: Director of IT
FLSA status: Full-Time / Hourly
Position Summary
We are seeking a motivated and detail-oriented technician to join our campus IT team. This entry-level role supports the setup, maintenance, and troubleshooting of printers, classroom technology, help desk support, and AVL systems across campus. The ideal candidate is a quick learner with a passion for technology and a commitment to excellent customer service.

QUALIFICATIONS

• High school diploma or equivalent required; associate degree or technical certification preferred
• Basic understanding of IT hardware and software
• Familiarity with printers, AV equipment, and classroom tech is a plus
• Strong problem-solving and communication skills
• Ability to lift and carry equipment (up to 50 lbs) and work in various campus locations
• Willingness to learn and grow within a dynamic team environment
• A+ or Network+ Certifications is a plus
  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Printer Support

• Install, configure, and maintain campus printers and multifunction devices
• Monitor printer performance and manage consumables (toner, paper, etc.)
• Respond to service requests and troubleshoot hardware/software issues working with print vendor for service issues

Classroom Technology

• Assist with setup and maintenance of classroom equipment (projectors, smart boards, document cameras, etc.)
• Support faculty and staff with technology-related classroom needs
• Perform routine checks to ensure classroom tech is functioning properly
• Structured cabling as needed to support classroom technology

AVL Systems

• Assist with set up and operate audio/visual equipment for campus events, lectures, and presentations
• Assist with lighting and sound system configuration and troubleshooting
• Support live streaming and recording setups as needed

What We Offer

• Hands-on experience in a collegiate IT environment
• Opportunities for professional development and training
• Collaborative and supportive team culture
• Access to campus amenities and benefits
• Educational discounts after 1 full year of service