IT, Help Desk Technician at Grande Aire Services Inc

Fort Myers, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Jun, 26

Salary

45000.0

Posted On

24 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Hardware Support, Software Support, Network Issues, Operating Systems, Microsoft 365, Active Directory, Ticketing Systems, TCP/IP, DNS, DHCP, Customer Service, Communication, Time Management, Problem-Solving, Organizational Skills

Industry

Consumer Services

Description

Description Job Title: IT Help Desk Technician IT Help Desk Technician Job Summary: The IT Help Desk Technician is responsible for providing technical support and assistance to end users. This role serves as the first point of contact for troubleshooting hardware, software, and network-related issues, ensuring timely resolution and a high level of customer satisfaction. IT Help Desk Technician Key Responsibilities: Respond to help desk tickets, phone calls, and emails in a timely and professional manner Diagnose and troubleshoot hardware, software, and network issues Install, configure, and maintain desktops, laptops, printers, and other IT equipment Provide support for operating systems, applications, and basic network connectivity Document issues, resolutions, and processes in the ticketing system Escalate complex problems to higher-level IT staff as needed Assist with onboarding/offboarding by setting up or disabling user accounts and equipment Maintain inventory of IT assets and equipment Follow IT policies, procedures, and security protocols Travel to other branches (Fort Myers area and Bonita Springs area) IT Help Desk Technician Qualifications: Associate or bachelor’s degree in information technology, Computer Science, or related field (or equivalent experience) 1–3 years of experience in a help desk or technical support role Basic knowledge of Windows and/or macOS operating systems Familiarity with Microsoft 365, Active Directory, and ticketing systems Understanding of basic networking concepts (TCP/IP, DNS, DHCP) IT Help Desk Technician Skills & Competencies: Strong problem-solving and troubleshooting skills Excellent communication and customer service skills Ability to explain technical concepts to non-technical users Strong organizational and time management abilities Ability to work independently and as part of a team IT Help Desk Technician Working Conditions: Primarily office-based with occasional physical tasks (lifting equipment up to ~25 lbs.) Monday through Friday and may require occasional after-hours or on-call support IT Help Desk Technician Compensation and Benefits: $45,000.00/year(experience-based) 100% employer-paid medical insurance Paid time off Dental, vision & life insurance 401(k) with company match Referral bonuses & employee discounts

Responsibilities

The IT Help Desk Technician provides technical support as the first point of contact for end users, troubleshooting hardware, software, and network issues via tickets, phone, and email. Key duties include installing and maintaining IT equipment, documenting resolutions, and escalating complex problems when necessary.