IT Help Desk Technician - Head Office at Insight Medical Imaging

Edmonton, Alberta, Canada -

Full Time

Start Date

Immediate

Expiry Date

04 Jun, 26

Salary

0.0

Posted On

06 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Windows Desktop Environments, Interpersonal Skills, Communication Skills, Technical Issue Diagnosis, Data Privacy, System Security, DHCP, VLANs, VPNs, PACS, RIS, Scripting, Office 365, VoIP PBX Systems, Virtual Machines, Mobile Device Management

Industry

Hospitals and Health Care

Description

A leading provider of diagnostic imaging services, Insight Medical Imaging connects in a meaningful way with our patients, physicians, and employees. With over 650 employees and 17 locations, Insight provides services in Edmonton and surrounding regions, as well as in Fort McMurray. Insight is currently seeking an IT Helpdesk Technician to join the dynamic and expanding team at our Head Office. This is a full time, permanent position, working 40 hours a week. This role is in person with a schedule of 7:30am-4:00pm including rotating on-call hours on evenings and weekends. We connect in a meaningful way with: * Our Patients – being part of every touchpoint in their journey and making them feel comfortable during a situation that can often be unknown and scary. * Our Physicians – by building a relationship and working together to come up with a timely and accurate diagnosis. * Our Employees – by creating an approachable environment that encourages professional development and growth. Insight offers: * Recruitment Bonus * Paid Vacation and Flex Days * RRSP Matching * Educational Allowance * Employer Paid Benefits * Healthcare Spending Account Duties and Responsibilities * Respond to notifications from monitoring systems by identifying the degree of urgency for each to determine the order in which they will be handled. * Monitor systems in accordance with established policies and procedures. * Troubleshoot technical issues, aiming for first-call resolution whenever possible, with a defined escalation path for more complex problems. * Identify recurring issues and proactively recommend or implement solutions. * Manage user and hardware lifecycle tasks, including Moves, Adds, and Changes. * Develop and maintain clear documentation and user guides, including the creation of instructional videos. * Oversee IT asset procurement and maintain accurate inventory records. * Provide support for industry-specific and custom-built applications. * Ensure the accuracy and integrity of data within RIS/PACS systems at all times. * Assist both internal and external clients with technology-related concerns in a courteous and effective manner. * Participate in a rotating on-call schedule (typically one week rotation). Note: the above statements are intended to describe the general nature and level of work being performed by the incumbent of this job; they are not intended to be an exhaustive list of all responsibilities and activities required of this position. Skills * Strong intermediate to advanced knowledge of Windows desktop environments. * Excellent interpersonal and communication skills, with a focus on professionalism and user support. * Proven ability to diagnose and resolve technical issues effectively and efficiently. Committed to maintaining data privacy and system security while performing all responsibilities. * Capable of lifting and moving equipment up to 50 lbs. Qualifications * Technical training, certifications, or a minimum of 1 year of relevant experience. * Working knowledge of networking technologies such as DHCP, VLANs, and VPNs. * Familiarity with PACS and/or RIS (Radiology Information Systems) is considered an asset. * Preferred experience with a variety of systems and tools, including scripting, Office 365, application interfaces, virtual fax, VoIP PBX systems, Palo Alto/HP/Cisco networks, encryption technologies, Linux operating systems, Microsoft SQL, virtual machines (VMs), and mobile device management (MDM). * Willingness and ability to perform after-hours work as needed, both scheduled and unscheduled. * Must have a reliable vehicle and a valid driver’s license. Insight Medical Imaging is an equal opportunity employer committed to providing and maintaining a fair, equitable, and diverse workforce. All qualified candidates are encouraged to apply. We thank all applicants for their interest. Only those selected for an interview will be contacted.

Responsibilities

The technician will respond to system monitoring notifications, troubleshoot technical issues aiming for first-call resolution, and manage user and hardware lifecycle tasks like Moves, Adds, and Changes. Responsibilities also include developing documentation, overseeing IT asset procurement, and ensuring data integrity within RIS/PACS systems.