We are seeking a competent IT Help Desk Technician to provide fast and effective technical assistance on computer systems. The ideal candidate will have excellent technical knowledge and the ability to communicate effectively to understand problems and explain solutions. They must also be customer-oriented and patient to deal with difficult customers.

REQUIREMENTS:

• Proven experience as a help desk technician or other customer support role.
• Tech-savvy with working knowledge of office automation products, databases, and remote control.
• Good understanding of computer systems, mobile devices, and other tech products.
• Ability to diagnose and resolve basic technical issues.
• Proficiency in English.
• Excellent communication skills.
• Customer-oriented and cool-tempered.
• Strong analytical and problem-solving abilities to diagnose and resolve technical issues efficiently.
• Ability to manage multiple tasks and prioritize effectively in a fast-paced environment.
• Experience working in a team-oriented, collaborative environment.
• Proven experience managing and troubleshooting Entra ID (Azure Active Directory) environments.
• Understanding of security best practices and compliance requirements related to identity management.
• Familiarity with Singapore’s data protection laws (e.g., PDPA) and IT compliance requirements.

PREFERRED QUALIFICATIONS (GOOD TO HAVE)

• Additional certification in IT or customer service is a plus.
• Familiarity with different operating systems and platforms.
• Microsoft Certifications: Azure, Entra ID, etc.
• Familiarity with ITIL (Information Technology Infrastructure Library) practices for IT service management.
• Understanding of basic cybersecurity principles and practices to help protect company data and systems.
  Job Types: Full-time, Contract
  Contract length: 12 months
  Pay: $3,000.00 - $3,500.00 per month

Schedule:

• Monday to Friday

Experience:

• EUC Support: 3 years (Preferred)

Work Location: In perso

• Support and Troubleshooting
• Serve as the first point of contact for customers seeking technical assistance over the phone or email.
• Provide first-line support to new hires during their initial period.
• Address and resolve IT-related issues promptly to ensure minimal disruption
• Perform remote troubleshooting through diagnostic techniques and pertinent questions.
• Determine the best solution based on the issue and details provided by customers.
• Collaborate with the IT support team to escalate and track the resolution of complex issues.
• Follow up and update customer status and information.
• Onboarding New Employees
• Manage the IT onboarding process for new hires.
• Coordinate with HR and department managers to schedule onboarding sessions.
• Ensure new employees have the necessary hardware, software, and access to systems before their start date.
• Conduct initial IT orientation sessions to familiarize new hires with the company’s technology infrastructure, policies, and procedures.
• Identify opportunities for process improvements and implement changes to enhance the efficiency and effectiveness of the onboarding and training programs.
• Gather feedback from employees and stakeholders to continuously refine the onboarding and training experience.
• Documentation and Compliance
• Maintain up-to-date documentation of IT onboarding procedures and training materials.
• Ensure compliance with IT policies, security protocols, and industry regulations.