SKILLS & REQUIREMENTS:

• 12-24 months of IT operations experience with MAC OS and enterprise ticketing systems.
• Demonstrated experience with MAC OS is required.
• Strong verbal and written communication skills, effective problem-solving, and customer service abilities.
• Proficiency in mobile device support and MDM (Mobile Device Management).
• Experience with Office 365 and Google Workplace.
• Knowledge of Multi-factor Authentication.
• Willingness to travel locally between offices as needed.

• Address user inquiries regarding computer software or hardware, resolving lower-complexity issues.
• Conduct remote software installations and perform hardware testing as needed.
• Monitor system operations using diagnostic tools to identify errors and ensure proper functionality.
• Maintain detailed records of data communication transactions, documenting issues, solutions, and installation activities.
• Investigate and resolve technical issues using manuals, user interactions, and computer diagnostics.
• Provide troubleshooting support and hands-on assistance to users across different devices and platforms.