ABOUT LAKES REGION COMPUTER (LRC):

For over 25 years, LRC has proudly delivered professional and personable technical services across New Hampshire’s Lakes Region. We specialize in IT managed services, consumer tech support, and Verizon solutions. Our mission is to provide reliable, customer-focused service to clients in a wide range of industries.
We are excited to continue growing and are looking for a motivated, Level 1 IT Help Desk Technician to join and grow with our team.
Their goal is to assist end-users (clients) who experience technical issues with their hardware, software, or network systems.

REQUIRED SKILLS & QUALIFICATIONS:

• 1–2 years of IT experience or a relevant portfolio demonstrating technical proficiency.
• Associate’s degree, technical certifications, or equivalent experience.
• Excellent customer service and communication skills—both written and verbal.
• Proficiency with Windows workstations, including, but not limited to; Troubleshooting software or hardware issues, file shares, printers, VPN clients, and Remote Desktop connections.
• Basic working knowledge of Microsoft 365 (Intune, Entra ID/Azure AD, and SharePoint).
• Familiarity with Windows Active Directory environments.
• Solid understanding of networking fundamentals (TCP/IP, DHCP, DNS).
• Strong problem-solving skills in fast-paced environments.
• Detail-oriented with the ability to document accurately and maintain organized records.

• Provide remote or phone-based technical support to end users.
• Troubleshoot and document incidents related to hardware and software issues, reported by users or automated systems.
• Escalate and follow up on support tickets in a timely and professional manner.
• Handle sensitive and legally protected information with confidentiality and care.
• Maintain accurate and thorough documentation of client interactions and technical resolutions.
• Support and maintain an organized, proactive service environment.