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IT Help Desk Technician at Laguna Development Corporation
Albuquerque, New Mexico, United States -
Full Time

Start Date

Immediate

Expiry Date

05 Oct, 26

Salary

0.0

Posted On

07 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Technical Support, Hardware Troubleshooting, Software Troubleshooting, Networking, Printer Troubleshooting, System Administration, Microsoft Environments, Virtualization, Cisco, Linux, Customer Service, Documentation, Inventory Management

Industry

Hospitality

Description
Join our Corporate Information Technology team as an I.T. Help Desk Technician and play a vital role in delivering exceptional technical support across the organization. In this customer-focused position, you will serve as the first point of contact for end users, troubleshooting hardware, software, networking, printer, and system-related issues while ensuring timely resolution or escalation. You'll assist with technology projects, maintain IT inventory and equipment, document solutions, and help create a positive technology experience for employees and guests alike. The ideal candidate is a problem solver with strong communication skills, a passion for customer service, and experience supporting Microsoft-based environments. A high school diploma or GED is required, while IT certifications (A+, Network+) and experience with virtualization, Cisco, Linux, or help desk environments are preferred. This role offers the opportunity to expand your technical expertise, collaborate with a supportive team, and contribute to the continuous improvement of IT services in a fast-paced, dynamic environment. Must be able to work flexible schedules, including weekends and holidays, maintain a valid New Mexico driver’s license, obtain a gaming license, and pass a pre-employment drug and alcohol screening.

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Responsibilities
Serve as the first point of contact for end users to troubleshoot hardware, software, and networking issues. Assist with technology projects, maintain IT inventory, and document technical solutions to improve the employee experience.