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IT Help Desk Technician at Mspark, LLC

Helena, Alabama, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jul, 26

Salary

65000.0

Posted On

21 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical Support, Troubleshooting, Hardware Diagnostics, Software Diagnostics, Ticketing System, PC Support, Mac Support, Mobile Device Support, Office 365, Azure Cloud, IP Networks, Remote Connectivity, VPN, Outlook, Teams, Asset Management

Industry

Advertising Services

Description

About the role The Help Desk Technician is a member of the IT Help Desk supporting all Mspark employees at all facilities with Level 1 and Level 2 technical support within the ticketing system. Common technical support duties include answering telephones, communicating with clients, diagnosing hardware and software malfunctions, troubleshooting problems, managing hardware and company applications. Location- onsite Hours- Monday to Friday 8-5pm (some on call work) What you'll do • Serve as the first contact for customers who need technical assistance via the phone, email or in person. • Troubleshoot, diagnose, and resolve technical hardware and/or software issues on PC, Mac and Mobile devices. • Work as part of a team in a call center environment. • Stay current with all technologies in use within the organization to provide direct support. • Enter, track and resolved all technical issue using Mspark’s ticketing system. • Ensures SLA’s are met for resolving end user issue reports. • Supporting Office 365, Azure Cloud, Mobile Devices and other technologies in use within the company. • Asset management and tracking. • Computer imaging and new employee onboarding. Qualifications • 4 Year/Bachelor’s Degree in Information Technology Discipline or significant work experience and proven competency in specialty areas is also acceptable. • Experience troubleshooting and resolving issues with both Windows PC and Macintosh operating systems. • PC Hardware and Software support. • Experience resolving issues with IP networks and Remote Connectivity (RDS, VPN). • Hand on experience resolving issues with Office 365 products including Outlook and Teams. • Detail Oriented with Good Communication Skills. • Ability to multitask activities and tasks.

Responsibilities

The Help Desk Technician provides Level 1 and Level 2 technical support for hardware and software issues across the organization. Responsibilities include managing the ticketing system, performing computer imaging, and ensuring service level agreements are met.