IT Help Desk Technician at NPSG GLOBAL LLC

Marietta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Ticketing System, Azure Ad, O365, Mfa, Windows 10/11, Ringcentral, Telecommunications Systems, Mobile Device Management, Apple Business Manager, Apple Configurator, Access Control, Asset Management

Industry

Logistics;Transportation;Supply Chain and Storage

Description

Description Title: IT Help Desk Technician Overview/Description: The IT Help Desk Technician primarily handles on-site and remote support of employees in the use of their computers, mobile devices, enterprise systems, and other technology. They will serve as the first point of contact for employees seeking technical assistance. They will also help support and manage IT infrastructure including IT systems, networks, and enterprise applications and be responsible for support, management, and configuration of IT assets. This position is not eligible for telecommuting and will report for work in our corporate office. Responsibilities: Communicate with employees via e-mail and Teams to quickly resolve technical issues with a positive attitude and professional demeanor. Utilize a centralized ticketing system to track, manage, and resolve issues and service requests. Monitor and prioritize issues and service requests. Escalate tier 2 and tier 3 issues to the in-house IT team. Install, configure, upgrade, maintain, and support IT assets including laptops, desktops, servers, mobile devices, printers, switches, firewalls, wireless access points, and phones. Manage and track IT assets within IT asset management system. Provide support for telecommunication systems. Create and update technical support documentation, policies, and standard operating procedures. Education/Experience: Required Bachelor’s degree in Computer Science, Information Technology, or another related field. Will consider candidates currently pursuing their degree. IT experience in end-user support, help desk, or other IT related experience supporting customers Preferred Experience with administration and support of Azure AD, O365, Microsoft MFA or a comparable MFA solution Excellent troubleshooting skills with Windows 10/11 operating system Experience with RingCentral or other telecommunications systems Experience with Mobile Device Management (MDM), Apple Business Manager (ABM), and/or Apple Configurator General access control knowledge/experience NPSG Global is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Responsibilities

The IT Help Desk Technician serves as the first point of contact, providing on-site and remote technical assistance to employees regarding computers, mobile devices, and enterprise systems. They are also responsible for supporting, managing, and configuring IT infrastructure, including systems, networks, and applications, while tracking issues via a ticketing system.