IT Help Desk Technician at Passero Associates

Rochester, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

03 Mar, 26

Salary

0.0

Posted On

03 Dec, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Customer Service, Technical Assistance, Hardware Installation, Software Configuration, Asset Tracking, Help Desk Support, Technology Training, MS Windows, MS Office, Problem Solving, Communication Skills, AutoDesk Knowledge, Self-Directed, Organizational Skills, Team Player

Industry

Design Services

Description

Want to take your career to a higher level? Passero Associates’ IT Department seeks an IT Help Desk Technician in the Rochester, NY office.The candidate we are seeking is customer service oriented, organized, and has experience with setting up and troubleshooting technology. Responsibilities: * Provide in-person and virtual technical assistance to staff. * Responsible for installation, configuration and maintenance of hardware and software. * Responsible for accurately updating asset tracking. * Responsible for assuring compliance with hardware and software guidelines. * Responsible for addressing, resolving, and documenting help desk tickets. * Provide technology training to staff as needed. Qualifications/ Experience: * AAS or BS degree in Computer Science or IT certifications; or equivalent work experience * 2-4+ years of help desk/systems technician experience preferred * Excellent customer service and support skills; team player * Demonstrated experience in MS Windows & MS Office environments * Knowledge of AutoDesk is a plus * Motivated, self-directed and a problem-solver * Strong written and verbal communication skills * Able to move/lift 50 lbs Offering Competitive Salary & Benefits Package. EOE/AA - Minority/Female/Sexual Orientation/Gender Identity/Disability/ Veteran. Passero Associates is committed to leveraging the talent of a diverse workforce to better serve our clients, our people, and the community. Passero Associates is not able to sponsor visas. Recognized nationally by the Zweig Group as one of the “Best Firms to Work For,” Passero Associates is a growing multi-disciplinary consulting firm providing planning, engineering, architectural design, structural, surveying, sustainability, program management, design-build, construction administration and inspection services throughout ten offices in the northeastern, midwestern, and southeastern United States.

Responsibilities

The IT Help Desk Technician will provide in-person and virtual technical assistance to staff, ensuring the installation, configuration, and maintenance of hardware and software. They will also address, resolve, and document help desk tickets while providing technology training as needed.