JOB SUMMARY

We are seeking a Temporary IT Helpdesk Technician to provide day-to-day IT support while our core team focuses on a NetSuite ERP implementation. In this role, you will be responsible for new hire setups, responding to support requests, and managing assets using NinjaRMM and Snipe-IT. This is a 3–4 month assignment with the possibility of extension.
Experience in oil & gas or industrial IT environments is strongly preferred. The ideal candidate will be a quick learner who can adapt to new tools and processes and work independently with minimal supervision.

REQUIREMENTS

• 1–2 years of experience in an IT support or helpdesk role
• Proficiency with Windows 11, Microsoft 365, and basic networking
• Experience using NinjaRMM and/or similar remote management tools
• Familiarity with Snipe-IT or other asset tracking systems
• Prior experience supporting oil & gas, field service, or industrial operations
• Strong communication skills and a proactive, self-sufficient work ethic
• Demonstrated ability to learn new systems and tools quickly

• Serve as first-line support for hardware, software, network, and printer issues
• Set up and configure laptops, monitors, docks, and peripherals for new hires
• Manage user accounts in Microsoft 365 and Active Directory
• Apply remote policies and configurations via NinjaRMM
• Maintain hardware asset records using Snipe-IT
• Assist with MFA setup, password resets, VPN access, and security updates
• Respond to helpdesk tickets and escalate complex issues when needed
• Follow documented IT processes and update documentation when gaps are identified
• Quickly learn internal systems and adapt to new technologies or workflows