JOB OVERVIEW

We are seeking a dedicated and knowledgeable Helpdesk Technician to join our IT support team. The ideal candidate will be responsible for providing technical support to users, troubleshooting hardware and software issues, and ensuring the smooth operation of our IT systems. This role requires a strong understanding of various technologies and the ability to analyze problems effectively.

QUALIFICATIONS

• Proven experience in a technical support role or similar position.
• Working knowledge of Active Directory management, DNS configurations, GPOs, Firewalls, and network troubleshooting.
• Familiarity with both Mac OS and Windows environments.
• Experience with Sonicwall & Aruba networking equipment is a plus.
• Proficient in using ticketing systems for issue tracking.
• Excellent problem-solving skills with the ability to analyze complex technical issues.
• Strong communication skills to effectively assist users with varying levels of technical expertise.
• Strong documentation skills required
• A commitment to providing exceptional customer service in all interactions.
  Join our team as a Helpdesk Technician where your skills will make a significant impact on our operational efficiency and user satisfaction.
  Job Type: Full-time
  Pay: $45,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Flexible schedule
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Retirement plan

Work Location: Hybrid remote in Hudson, NH 0305

• Provide technical support for both hardware and software issues across various platforms, including Mac OS and Windows platforms.
• Troubleshoot and resolve issues related to Microsoft Office, Windows, Password resets, Windows Errors, Active Directory, DNS, Firewall configurations, and Group Policy Objects (GPO).
• Assist users with network connectivity problems, including those involving Sonicwall, Aruba, Ubiquiti, and other network devices.
• Utilize our Syncro ticketing systems to track, prioritize, and resolve support requests efficiently.
• Analyze system performance and user feedback to identify areas for improvement in IT services.
• Maintain documentation of technical processes, procedures, and solutions to enhance team knowledge sharing.
• Collaborate and communicate well with other IT staff to implement new technologies, upgrades, and ticket escalations as needed.