Stratos Wealth Partners is seeking a service-minded team member to join our IT department as a Help Desk Technician. This position will be responsible for providing front-line client service through our help desk via phone, email, and electronic ticketing systems.

JOB REQUIREMENTS

• COMPTIA A+ Certification
• 4-year degree or a 2-year technical college.
• 1-2+ years of prior experience in desktop support or similar role. (financial industry is a plus)
• Basic knowledge of Active Directory and group policies, Office 365, and Cisco Networking. (Salesforce and Intune are a plus)
• Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.
• Effective interpersonal skills and relationship-building skills, strong customer service attitude.
• Experience with managed service provider
• Experience with trouble ticket systems (Salesforce is a plus)
• Must be professional in appearance and manner, possess excellent written and verbal communications skills, and be committed to providing excellent client services
• Good understanding of networking concepts
• Ability to work independently with minimal supervision
• Must be self-motivated with a knack for new technologies, possess analytical and troubleshooting skills, and thrive in high-pressure dynamic environments.
• Securities offered through LPL Financial, member FINRA/SIPC. Investment advice offered through Stratos Wealth Partners, Ltd., a registered investment advisor and a separate entity from LPL Financial.
  Securities offered through LPL Financial, member FINRA/SIPC. Investment advice offered through Stratos Wealth Partners, Ltd., a registered investment advisor and a separate entity from LPL Financial.
  Job Type: Full-time
  Pay: $80,000.00 - $85,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Work Location: Hybrid remote in San Diego, CA 9213

• Effective interpersonal skills and relationship-building skills, strong customer service attitude.
• Receive and respond to incoming phone calls, tickets, and e-mail requests for support.
• Workstation troubleshooting, fixing, maintenance, and deployment.
• Provide day-to-day technical support for company laptops and desktop systems.
• Printer troubleshooting and deployment.
• Perform general break/fix tasks and resolves less complex problems immediately, while more complex issues are passed onto a higher level of support.
• Hardware/Software installs and upgrades.
• Service user support requests using our IT Helpdesk ticketing system Salesforce.
• LAN Support, basic networking support.
• Basic Office 365/Outlook support and Active Directory support.
• Document troubleshooting guides and maintain team knowledge base.
• Participate in on-call rotation for support issues raised outside of business hours and on the weekends.
• Manage VOIP phones and mobile devices.