IT Help Desk Technician at TAKKION Ops Management LLC

Centennial, Colorado, United States -

Full Time

Start Date

Immediate

Expiry Date

15 Jun, 26

Salary

29.0

Posted On

17 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tier 1-2 Support, Hardware Repair, Device Deployment, Microsoft 365, Entra ID, Intune, Teams, OneDrive, Endpoint Management, Ticketing Systems, Remote Tools, Windows 10/11, Customer Service, Troubleshooting, Asset Management, Knowledge Base Maintenance

Industry

Services for Renewable Energy

Description

Description Job Summary: We are seeking a skilled IT Help Desk Technician to provide technical support to end users and maintain reliable IT operations. This role combines end-user support, hardware repair, and device deployment with administration and troubleshooting of Microsoft 365 services including Entra ID, Intune, Teams, and OneDrive. The ideal candidate is customer-focused, technically proficient, and experienced in managing endpoint devices, resolving hardware issues, and supporting cloud-based identity and collaboration platforms. Job Responsibilities: End-User Support Provide Tier 1–2 technical support for desktops, laptops, mobile devices, printers, and peripherals. Diagnose and resolve hardware, software, and network issues via help desk ticketing systems, phone, remote tools, and in-person support. Document incidents, service requests, and resolutions in the help desk system. Maintain high levels of customer satisfaction and timely resolution of support requests. Hardware Repair & Device Management Troubleshoot and repair desktop and laptop hardware issues including components such as RAM, SSDs, batteries, displays, and motherboards. Perform imaging, configuration, and deployment of new devices for employees. Manage hardware inventory, asset tagging, and lifecycle replacement processes. Decommission and securely dispose of outdated hardware. Endpoint Deployment & Management Configure and deploy Windows devices using Microsoft Intune and endpoint management policies. Support device enrollment, compliance policies, configuration profiles, and application deployment. Maintain device security and patch management through Intune and related tools. Microsoft 365 Administration & Support Manage user identities and access through Microsoft Entra ID (Azure AD). Create, modify, and troubleshoot user accounts, group memberships, and authentication issues. Support collaboration tools including Microsoft Teams and OneDrive, resolving sync issues, permissions problems, and configuration concerns. Assist with license assignments and Microsoft 365 account management. Documentation & Process Improvement Maintain internal IT documentation, knowledge base articles, and troubleshooting guides. Identify recurring issues and recommend process or technology improvements. Assist with IT projects such as system upgrades, migrations, and security initiatives. Requirements Job Requirements: Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience). 2+ years of experience in IT Help Desk, Desktop Support, or similar role. Hands-on experience repairing and troubleshooting desktop and laptop hardware. Experience deploying and managing devices using Microsoft Intune. Experience supporting Microsoft Entra ID (Azure AD) user management and authentication. Familiarity with Microsoft Teams and OneDrive administration and troubleshooting. Strong knowledge of Windows 10/11 operating systems. Experience with ticketing systems and remote support tools. Excellent problem-solving, communication, and customer service skills. Preferred Qualifications Microsoft certifications such as Microsoft 365 Certified: Modern Desktop Administrator Associate or related. Experience with Autopilot deployment and device provisioning. Familiarity with PowerShell scripting for automation. Experience supporting hybrid environments with Active Directory and Entra ID. Knowledge of basic networking concepts (DNS, DHCP, VPN). Work Environment/Physical Requirements: The physical demands are generally light and primarily aligned with office-based work unless visiting operational facilities/sites. Specific requirements include: Ability to lift and move computer equipment (up to ~40 lbs). Ability to work under desks or in server/IT rooms when installing or troubleshooting equipment. Occasional travel to other offices and job sites as needed. Availability for on-call support and occasional after-hours work for maintenance or troubleshooting. May require overtime, nights, or weekends based on project needs Location: Centennial, CO Office FLSA Status: Non Exempt Employment Type: Full-time TAKKION is an Equal Opportunity Employer

Responsibilities

Provide Tier 1-2 technical support for end users across various hardware and software issues, diagnosing and resolving problems via multiple support channels. Responsibilities also include troubleshooting and repairing desktop/laptop hardware, managing device imaging and deployment, and administering Microsoft 365 services like Entra ID, Intune, Teams, and OneDrive.