IT Help Desk Technician Tier II at Larry H. Miller Senior Health

Sandy, Utah, United States -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CompTIA A+, CompTIA Network+, CompTIA Security+, Windows 10/11, macOS, iOS, Android, Google Workspace, Zoom, DocuSign, TCP/IP, DNS, DHCP, VPN, FreshService, Google Drive, Loom

Industry

Hospitals and Health Care

Description

Description Job Title: IT Help Desk Technician II Location: Sandy, UT | In-Office Department: Information Technology Reports To: Director of IT Operations Position Type: Full-Time, Onsite | Monday – Friday, 8:00 AM to 5:00 PM Larry H. Miller Senior Health is looking for a skilled Help Desk Technician II to join our IT team here at the Sandy corporate office. Larry H. Miller Senior Health is a best-in-class provider for senior health solutions with state-of-the-art short-term stay facilities, assisted living residences, staffing solutions, and home health and hospice agencies. As an IT Help Desk Technician II you will provide intermediate-level support for users across the organization, ensuring prompt and effective resolution of technical issues related to computer systems, software, network connectivity, and various IT services. This role acts as a liaison between end users and advanced IT support, offering a balance of technical troubleshooting, customer service, and hands-on assistance. The Technician II may also contribute to internal documentation, support projects, and assist junior team members as needed. Benefits: Medical, Dental, and Vision Flexible Spending and Health Savings Accounts Short and Long Term Disability Life and ADD Insurance 401(k) with a percentage of employee contributions matched by the company PTO Discounts on home, auto, and pet insurance Discounts on Larry H. Miller Megaplex Theaters! Requirements Certifications (Required) CompTIA A+ CompTIA Network+ CompTIA Security+ —or equivalent industry-recognized certifications— What you need to be successful in this role Associate degree in Information Technology, Computer Science, or a related field preferred (or equivalent work experience). 1–3 years of experience in a help desk, desktop support, or IT support technician role. Excellent verbal and written communication skills. Strong problem-solving ability and attention to detail. Ability to prioritize tasks and work independently or as part of a team. Strong customer service orientation with a proactive and positive approach. Technical Skills Proficient in supporting Windows 10/11, macOS, and mobile OS platforms (iOS/Android). Familiarity with Google Workspace administration and support. Experience supporting communication and productivity tools such as Zoom an DocuSign. Understanding of basic networking principles (TCP/IP, DNS, DHCP, VPN). Experience with FreshService or similar IT service management platforms. Experience with documentation platforms such as Google Drive and Loom. Basic knowledge of scripting or automation (e.g., PowerShell) is desirable but not required. Working Conditions This is a full-time onsite position based in Sandy, UT. Standard work hours are Monday through Friday, 8:00 AM to 5:00 PM. Occasional after-hours work may be required for maintenance or critical issues. Participation in a rotating on-call schedule is required. Must be able to lift and carry equipment (up to 40 lbs)

Responsibilities

As an IT Help Desk Technician II, you will provide intermediate-level support for users across the organization, ensuring prompt and effective resolution of technical issues. This role acts as a liaison between end users and advanced IT support, offering a balance of technical troubleshooting, customer service, and hands-on assistance.