IT HELP DESK ADMIN

Location: Job Type:
Hurlburt Field, FL Full-time
Clearance Required:
Secret
Education:
Bachelor’s degree in a related IT field with minimum 2 years related IT systems experience or 4 years of related IT systems experience.
Job Description:
The IT Service Center Systems Administrator is part of an IT Service Center team providing first-response support for all Command and Control Mission Systems (C2MS), their associated software, hardware, configurations, and architectures as listed as part of the Specialized Mission Suite (SAMS).

Job Requirements:

• Must be a US Citizen
• Receives and processes all service requests, incidents, and issues as the C2MS communication focal point for multiple geographically separated locations.
• Assists in the development of call scripts and call trend analysis to refine and build efficient processes.
• Inputs, monitors and tracks information in remedy and other ticketing solutions.
• Advises Senior System Administrators and Engineers in a Dev/Ops environment on Service improvement opportunities to reduce call center volume, ultimately increasing customer satisfaction.
• A current Secret clearance is required

Please refer the Job description for details