San Diego & Dallas based managed IT service provider is looking for a full-time Help Desk Technician with strong troubleshooting skills and a passion for customer service excellence. The Help Desk position will focus on providing tier 1 technical support to many different clients.

SKILL SET REQUIREMENTS:

• Troubleshooting knowledge of Microsoft Windows 11 / Mac OS X / iOS
• Administration of Microsoft 365 & Google Workspace
• Understanding of basic concepts with Active Directory, Domains, & Group Policies
• Ability to configure network printers
• Basic understanding or ability to setup routers / switches and wireless access points.
• Experience with a help desk ticketing system
• Experience with RMM software (Atera, Automation, Ninja, etc ) is a bonus

MINIMUM EXPERIENCE REQUIRED

• One year experience in a Help Desk, troubleshooting, maintaining and installing the technologies listed above.
• Valid CA state driver’s license
• Reliable vehicle / non motorcycle

Please refer the Job description for details