KEY SKILLS:

• Level 1 Server Support for Microsoft Server versions
• Level 1 Office 365 Support
• Microsoft 365 Admin Center
• Teams
• SharePoint
• Exchange Online
• Help Desk Support for Windows desktop versions
• Software Support / Troubleshooting
• End User Training
• IT Security
• Basic Hardware Troubleshooting

QUALIFICATIONS:

• CompTIA A+ Certification or Equivalent
• B.S. in IT or related field or 2+ years experience in a help desk role
• Excellent verbal and written communications skills
• Excellent troubleshooting and analytical skills
• Ability to work in a high-paced environment and manage multiple projects.
• Experience interfacing with end-users and gathering business requirements.
• Strong organizational and communication skills are required.
• Must be able to complete work within specified deadlines
• Professionalism, attention to detail and a positive, customer-focused attitude are imperative
• Must be able to effectively handle multiple issues simultaneously and properly prioritize user issues and needs

WHO WE ARE:

We’ve been on an exciting mission since 1987 to partner with customers as they transform and grow their businesses. As a Microsoft Solution Partner, we’re recognized as a top partner. We owe that success to our team of 150+ Microsoft Dynamics 365 and Power Platform solutions experts who pair business needs with system capabilities to create the recipe for success. We are continuously innovating to maximize our customers’ technology investments. From our IP products to our teams who always have a little fun, we are not your average ERP company.
We encourage you to apply even if you feel that you do not meet all of the above qualifications. Frequently cited statistics show that women and underrepresented groups are more likely to only apply to jobs if they meet 100% of the listed qualifications. Western Computer encourages you to break that statistic and to apply. No one ever meets 100% of the requirements. We look forward to your application

THE ROLE:

The IT Help Desk Engineer technician will work with staff and contractors remotely and in person, guiding them through systems configuration and troubleshooting, while aiming to resolve issues with efficiency. Standout candidates will be excellent problem-solvers with outstanding communication and customer service skills.
Please note: This is a hybrid position based in our Chicago office, and candidates must reside in the Chicago area to be considered.

KEY RESPONSIBILITIES:

• Provide technical support to end user desktop/laptop systems for software and hardware
• Provisioning users in Microsoft 365
• Install, configure, and troubleshoot computers, software, printers and other peripherals.
• Perform preventative maintenance, testing, and repair of computer hardware.
• Evaluate system configurations and software to ensure effective use of hardware resources.
• Plan, organize, and prioritize outstanding issues.
• Assist in researching, developing and deploying appropriate Information Technology solutions.
• Recommend modifications of IT systems in order to improve and simplify business systems and reduce operating cost.
• Establish and develop procedures for proper utilization of IT technology Qualifications
• Enforce company IT policies
• Maintain ongoing relationships with end users to continually reassess and support their position in the technology lifecycle.
• Auditing/Maintaining inventory of IT Assets