IT Helpdesk Admin - Sr Analyst at Personiv Career Site

Muntinlupa, Metro Manila, Philippines -

Full Time

Start Date

Immediate

Expiry Date

14 Jul, 26

Salary

0.0

Posted On

15 Apr, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Technical support, Hardware troubleshooting, Software troubleshooting, Active Directory, Citrix, ITSM tools, Windows 10, Windows 11, Microsoft 365, DHCP, DNS, File sharing, Printer sharing, Microsoft Intune, Azure AD, Ticketing system

Industry

Outsourcing and Offshoring Consulting

Description

Responsibilities: * Provide technical support to end users on a variety of computer hardware and software issues. * Troubleshoot and resolve problems with computer hardware and software. * Install and configure new hardware and software. * Provide Active Directory support, including creating and managing user accounts, groups, and permissions. * Provide Citrix support, including troubleshooting and resolving issues with remote user sessions. * Follow standard documented Help Desk operating procedures and update procedures when directed by team. * Accurately log all Help Desk communications using the Helpdesk ITSM tools. * Escalate issues as necessary to appropriate escalation points. * Provide training to end users on computer hardware and software. * Work independently and as part of a team. * Communicate effectively with both technical and non-technical audiences. Skills and Qualifications: * Bachelor's degree in computer science or a related field. * 2+ years of experience in desktop support or a related field. * Strong knowledge of computer hardware and software. * Excellent troubleshooting and problem-solving skills. * Excellent communication skills. * Ability to work independently and as part of a team. * Must be willing to work in shifting schedules, including graveyard shifts. eClerx is a global leader in productized services, bringing together people, technology and domain expertise to amplify business results. Our mission is to set the benchmark for client service and success in our industry. Our vision is to be the innovation partner of choice for technology, data analytics and process management services. Since our inception in 2000, we've partnered with top companies across various industries, including financial services, telecommunications, retail, and high-tech. Our innovative solutions and domain expertise help businesses optimize operations, improve efficiency, and drive growth. With over 18,000 employees worldwide, eClerx is dedicated to delivering excellence through smart automation and data-driven insights. At eClerx, we believe in nurturing talent and providing hands-on experience. eClerx is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, or any other legally protected basis, per applicable law.

Responsibilities

Provide technical support for computer hardware and software while managing user accounts and permissions via Active Directory. Maintain accurate logs of communications in ITSM tools and escalate complex issues as necessary.