IT Helpdesk Administrator at LetsGetChecked

Dublin, Leinster, Ireland -

Full Time

Start Date

Immediate

Expiry Date

30 Jan, 26

Salary

42000.0

Posted On

01 Nov, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Service Desk Ticketing, Active Directory, Windows OS, macOS, LANs, WANs, VPNs, Google Workspace, Jira, Confluence, MS Office, SaaS, Security Processes, Multi-Factor Authentication, PowerShell Scripting, Automation

Industry

Hospitals and Health Care

Description

LetsGetChecked is a global healthcare solutions company that provides the tools to manage health from home through health testing, virtual care, genetic sequencing, and medication delivery for a wide range of health and wellness conditions. LetsGetChecked's end-to-end model includes manufacturing, logistics, lab analysis, physician support, and prescription fulfillment. Founded in 2015 and co-headquartered in Dublin and Atlanta, LetsGetChecked empowers people to take control of their health and live longer, happier lives. We are looking for a skilled and dedicated Level 2 Helpdesk Administrator to join our rapidly expanding IT department. You will be joining a fast-paced environment and will be responsible for supporting a wide range of systems, network infrastructure, and our internal applications at LetsGetChecked. You will be expected to have a minimum of 4 years in IT support and will be familiar with a variety of server & desktop operating systems and software, as well as a strong working knowledge of networking, including VPNs. You will be responsible for advanced day-to-day troubleshooting, resolving escalated service desk tickets, assisting in complex IT projects, and ensuring the smooth running of the enterprise. Additional training will also be provided to the successful candidate. This is a hybrid position with at least 4 days onsite each week. Responsibilities Taking ownership of escalated service desk tickets and driving issues to resolution. Diagnose and resolve complex hardware and software issues for a diverse employee base. Provide advanced remote and on-site support. Manage desktop and server installation, configuration, and maintenance. Maintain and troubleshoot network infrastructure (LANs, WANs, VPNs). Conduct User Lifecycle Management (on-boarding, off-boarding, and administration) across cloud-based applications (Google Workspace, Active Directory). Contribute to and manage small-to-medium scale IT projects. Support and maintain the smooth operation of the enterprise IT environment. What we are looking for….. A minimum of 4 years of experience in a similar Level 2 IT support role. Proven knowledge of service desk ticketing, SLAs, and ITIL processes. Strong working knowledge of Active Directory, Windows OS, and macOS. Expertise with LANs, WANs, and VPNs. Expert level Google Workspace skills. Strong experience with Jira & Confluence for ticketing and documentation. Proficiency in MS Office systems. Familiarity with SaaS (Software as a Service) concepts. Demonstrable experience with security processes and multi-factor authentication (MFA). Knowledge of PowerShell scripting and automation for efficiency gains. Excellent written and verbal communication skills, necessary for effective cross-functional support. Proven experience providing remote support. What we are looking for….. Knowledge of cloud-based directory service platforms (e.g., JumpCloud). Knowledge of endpoint management/patch management tools (e.g., Automox). Knowledge of IT Asset Management (ITAM) procedures. What we are looking for….. Bachelor’s degree in Computer Science or equivalent technical experience. Relevant IT certifications such as CompTIA A+, Network+, or Microsoft Certified Desktop Support Technician (MCDST) are a plus. Benefits: Alongside a base salary range of €37,000 to €42,000 we offer a range of benefits including: Health insurance and an Employee Assistance Programme Pension Annual Compensation Reviews 3 paid volunteer days per year Free monthly LetsGetChecked tests as we are not only focused on the well being of our patients but also the well being of our teams A referral bonus programme to reward you for helping us hire the best talent Internal Opportunities and Careers Clinics to help you progress your career within the company Maternity, Paternity, Parental and Wedding leave LetsGetChecked has a flexible annual leave policy #LI-Hybrid Why LetsGetChecked At LetsGetChecked, we are revolutionizing healthcare by making it more accessible, convenient, and personalized. Our mission is to empower individuals with the knowledge and tools they need to manage their health proactively, so they can live longer, happier lives. By joining our team, you will be part of a dynamic and innovative company that is dedicated to improving lives through cutting-edge technology and compassionate care. We value our employees and invest in their growth, offering opportunities for professional development and career advancement. Together, we can make a meaningful impact on the future of healthcare and help people take control of their health journey. Join us in our commitment to transforming healthcare for the better. Our Commitment to Diversity, Equity, and Inclusion At LetsGetChecked, we are committed to fostering an inclusive environment that celebrates diversity in all its forms. We believe that the diversity of thought, background, and experience strengthens our teams and drives innovation. We are an equal-opportunity employer and do not discriminate on the basis of race, ethnicity, religion, color, place of birth, sex, gender identity or expression, sexual orientation, age, marital status, military service status, or disability status. Our goal is to ensure that everyone feels valued and empowered to thrive. Please review our Candidate Privacy Policy. To learn more about LetsGetChecked and our mission to help people live longer, healthier lives please visit https://www.letsgetchecked.com/careers/

Responsibilities

The IT Helpdesk Administrator will take ownership of escalated service desk tickets and drive issues to resolution. Responsibilities include diagnosing and resolving complex hardware and software issues, providing advanced support, and maintaining network infrastructure.