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IT Helpdesk Agent - Health Care at VAM Systems

Manama, Capital, Bahrain -

Full Time

Start Date

Immediate

Expiry Date

14 Mar, 26

Salary

0.0

Posted On

14 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Helpdesk Experience, Customer Service, 24/7 Support, Arabic Language Proficiency, English Language Proficiency, Effective Communication, Problem Solving, Critical Thinking, Dealing with Difficult Customers, IT Knowledge, Documentation, Knowledge Base Management, KPI Reporting, ITIL Foundation, Health Care System Experience, Customer Service Certificate, Reporting Skills

Industry

IT Services and IT Consulting

Description

Job Description VAM Systems is currently looking for IT Helpdesk Agent for our Bahrain operations with the following skillsets & terms and conditions: Required experience: 4 years Skills Helpdesk agent with Helpdesk and customer services experience of more than 4 years of experience in Health care sector 24/7 Support Support more than 9000 Employee Proficient in both written and spoken Arabic & English language Effective communication skills Problem-solving and critical thinking Dealing with difficult customers IT knowledge of computer hardware and software Documentation and Knowledge Base. Creating and maintaining a knowledge base. Generating and maintaining KPI Reports for Helpdesk tickets Skills & Qualifications ITIL Foundation Health Care system experience Customer Service certificate Communication Skills Reporting skills Terms and conditions Joining time frame: (15 - 30 days)

Responsibilities

The IT Helpdesk Agent will provide support to over 9000 employees in the health care sector, ensuring effective communication and problem resolution. Responsibilities include maintaining documentation and generating KPI reports for helpdesk tickets.