AT HOLMAN, YOUR TOTAL COMPENSATION GOES BEYOND YOUR PAYCHECK. TO POSITION YOU FOR SUCCESS AND PROVIDE A REWARDING CAREER AND BETTER LIFE FOR YOU AND YOUR FAMILY, HOLMAN IS PROUD TO OFFER YOU THE BENEFITS YOU DESERVE; INCLUDING PROTECTION AGAINST ILLNESS, DISABILITY, LOSS OF WORK, OR PREPARATION FOR RETIREMENT. BELOW IS A BRIEF OVERVIEW OF THESE PROGRAMS (PROGRAMS MAY VARY BY COUNTRY OR WORKER TYPE):
- Health Insurance
- Dental Insurance
- Life and Disability Insurance
- Flexible Spending and Health Savings Accounts
- Employee Assistance Program
- Retirement Plan
- Paid Time Off
- Tuition Reimbursement
IT Helpdesk Analyst II
Location: Birmingham HQ (near Birmingham Airport) – Hybrid Working available
Salary: c£32,000 (depending on experience)
Type: Permanent, Full Time
At Holman, we exist to provide rewarding careers and better lives for employees and their families. We hire, train, empower, and reward exceptional people. Our journey is driven by the desire to get it right every time and the recognition that there’s always room to be better. This commitment is why we actively listen, learn from each other, and strive continuously for greater diversity, equity, and inclusion—because we are stronger together. It is The Holman Way!
We are currently looking for an IT Helpdesk Analyst II to join our growing UK team. This is an exciting opportunity to play a key role in our IT operations, providing both onsite and remote support across the business. The role will be based at our Birmingham HQ, with the flexibility to work in a hybrid model.
Key Responsibilities:
- Deliver first- and second-line support for end-user hardware and software issues, including desktops, laptops, mobile devices, and internal applications.
- Support customers using our information systems, such as the Driver App, via phone and email.
- Prioritise and manage Help Desk tickets and email queues, ensuring timely resolution within SLA targets.
- Deploy software and perform system upgrades in collaboration with stakeholders, minimising disruption.
- Maintain accurate documentation of issues, troubleshooting steps, and resolutions.
- Liaise with stakeholders to resolve issues and reduce operational impact.
- Assist in the implementation and monitoring of IT security policies and VPN access methods.
- Participate in IT projects, contributing to planning and execution.
- Remain current with industry trends, tools, and best practices.
- Perform other duties or special projects as assigned.
Skills & Qualifications:
- Diploma or higher in Computer Science, Information Technology, or equivalent work experience.
- Proven experience providing IT support in a corporate or enterprise environment.
- Proficient with MS Office (Outlook, Excel, Word, PowerPoint, Project, Visio, SharePoint).
- Familiar with IT ticketing systems, experience of ServiceNow would be advantageous.
- Excellent troubleshooting, problem-solving, and critical thinking abilities.
- Strong interpersonal and communication skills, maintaining high levels of professionalism.
- Ability to work independently and manage time effectively.
- Flexible, proactive, and comfortable working in a fast-paced environment with shifting priorities.
What We Offer:
- 26 days’ holiday + 8 bank holidays.
- Group Personal Pension Plan to support your long-term goals.
- Free parking and a Health Cash Plan to support your everyday wellbeing.
- Annual bonus scheme – we believe in sharing success.
- Free breakdown cover (service-related benefit).
- Career development opportunities and long-service recognition.
Additional Information:
- You must have the legal right to work in the UK.
- We do not offer visa sponsorship for this position.
- All convictions or cautions, including those deemed ‘spent’, must be declared at the point of application.
- Internal applicants should inform their current line manager before applying.
We are proud to be an equal opportunity employer and are committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds and encourage individuals of all ages, genders, ethnicities, abilities, and orientations to apply.
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