OBAYASHI CORPORATION is seeking an IT Helpdesk Analyst who will act as a critical hub for end users to access information and support in all areas of technology. This position shall act as SME and primary user of the company’s IT ticketing system to track all technology incidents and requests.

REQUIREMENTS:

• A college degree, technical school certificate, military experience, or equivalent experience is required.
• Industry certifications a plus.
• Minimum three years of experience in the following:
• Windows Help Desk role supporting 50+ local and remote users.
• Proficiency with managing users and PCs in Active Directory, Microsoft Entra and Microsoft 365 Admin Center.
• Deploying, supporting, and managing Windows OS, iOS, Microsoft Office, mobile devices, cloud-based apps, and common mainstream desktop apps, with a focus on supporting end users.
• Administering user accounts in cloud technologies such as Microsoft O365, Azure, One Drive, and SharePoint Online, etc.
• A working understanding of:
• Networking - WAN, LAN, OSI Model, Palo Alto Network, Cisco/Meraki, VoIP, DNS, mail routing protocols, TCP/IP layers, and VPN.
• Computer - Windows OS server (>2016) & Desktop OS (Windows 11, Apple OS & iOS).
• Storage - Cloud-based storage, Storage Networks, and File Systems (NTFS, exFat, APFS).
• Industry certifications in technology a big plus (MCSE, MCSA, CCNA, CCNP, ITIL, VCP6).
• Ability to work independently as required, collaborate in a team environment (IT projects), manage expectations, analyze data, and manage internal and external relationships.
• Excellent written and verbal communication, along with strong interpersonal skills.
• Focused approach to customer support.
• Possess a high level of attention to detail and quality, strong administrative and organizational skills.
• Agile, enthusiastic learner with demonstrated ability to manage tasks effectively and efficiently.
  ANTICIPATED SALARY RANGE: $76,806 - $91,306 USD / yr
  In accordance with California state law, Obayashi Corporation is committed to providing clear and transparent information regarding the compensation for this position. The final salary offered will be based on various factors, including the candidate’s qualifications, experience, skills, and relevant market considerations. This salary range reflects what we reasonably expect to pay for this role within California. Compensation in other states may vary based on local market conditions and applicable regulations. We strive to offer competitive and fair compensation across all locations.

• Manage help desk ticket queue (incidents and requested items), adhering to department’s Service Level Agreements.
• Provide onsite and remote desktop support for end users (phone, chat, IM, Microsoft Teams, and remote desktop software).
• Create and maintain end-user self-help Knowledge Base articles.
• Educate end users by walking them through problem-solving processes, so that they can resolve on their own in the future.
• Provide mobile devices and VoIP, hardware, and software maintenance &upkeep troubleshooting, respectively.
• Set up laptops, desktop computers, mobile devices, and computer peripherals for users.
• Network Infrastructure maintenance (troubleshooting and upgrade support for LAN/WAN devices).
• Maintain best practices and procedures for patch management, malware mitigation, security principles, and operating system upgrades.
• Manage IT Assets in Asset management system
• Manage entire laptop and desktop lifecycle from imaging, repairs, offboarding, and disposition.