WHAT WE NEED FROM YOU

• Previous experience working in an IT Helpdesk Support environment
• Strong skills in Microsoft Windows, Office, mobile device
• A strong interest in IT and a desire to further a career within the field. 

IF YOU HAVE THE RELEVANT ESSENTIAL EXPERIENCE AND YOU ARE INTERESTED, WE WOULD LOVE TO HEAR FROM YOU.

Job Types: Full-time, Permanent

Benefits:

• Company pension
• Employee discount

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Ability to commute/relocate:

• Burton-On-Trent DE14 2UZ: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Customer service: 1 year (required)
• Technical support: 2 years (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: In person
Reference ID: Helpdesk Analys

WHAT YOU WILL BE DOING

• Raising, investigating and escalating support incidents via ticket through to root cause.
• First point of contact for all IT support functions at the warehouse (and wider business), end users and equipment – Telephone/Tickets/Teams/In Person
• Carry out daily process and maintenance tasks to an agreed time schedule.
• Account unlocks and creations, along with new starter onboarding.
• To adhere to Helpdesk processes and procedures, ensuring compliance with company polices on PCI and GDPR (Training provided)
• Document applications and processes thoroughly and maintain format and versions via confluence
• Support the existing applications and investigate user queries.
• Contribute ideas toward improving how we organise and plan the team workload.
• Maintain a satisfactory working environment with regard to health and safety and IT security.
• Following agreed procedures maintains and reports up to date and accurate inventory information on IT assets
• To monitor status of outstanding incidents and invoke appropriate escalation activity as required