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IT Helpdesk Clerk at Larkin Community Hospital
South Miami, Florida, United States -
Full Time

Start Date

Immediate

Expiry Date

28 Apr, 26

Salary

0.0

Posted On

28 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication Skills, IT Systems, Hardware, Software, Ticketing Systems, Service Desk Operations, Microsoft Office Suite, Multitasking, Prioritization, Problem-Solving, Attention to Detail

Industry

Hospitals and Health Care

Description
Key Responsibilities * Answer and direct incoming IT support calls and emails. * Create and manage service cases in the ticketing system. * Provide basic troubleshooting for common IT issues (e.g., password resets, connectivity problems). * Escalate more complex technical issues to the appropriate IT teams. * Assist with minimal hands-on IT tasks, such as setting up workstations or peripherals. * Perform clerical and administrative duties, including data entry, maintaining IT inventory records, and organizing documents. * Schedule IT-related appointments and coordinate meetings. * Assist with procurement and tracking of IT supplies and equipment. * Maintain documentation of common support issues and resolutions. Qualifications * Strong customer service and communication skills. * Basic understanding of IT systems, hardware, and software. * Experience with ticketing systems and service desk operations is a plus. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * Ability to multitask, prioritize requests efficiently, and stay organized. * Problem-solving mindset with attention to detail.
Responsibilities
The IT Helpdesk Clerk will answer and direct incoming IT support calls and emails, manage service cases in the ticketing system, and provide basic troubleshooting for common IT issues. Additional responsibilities include assisting with hands-on IT tasks and performing clerical duties.