We are an IT Company with a broad range of Clients and Technologies.
You will need to be able to work in a fast moving fun environment.
Act as a point of contact for phone calls and emails from clients regarding IT issues and queries.
Receiving, logging and managing requests from clients via telephone and email. Microsoft 365 Administration and maintenance.
Maintaining client Asset Databases and documentation to track changes
Troubleshooting of IT related problems on software and hardware, such as Mobile Devices, Laptops, PCs and Printers.
Troubleshoot basic network issues such as ADSL broadband issues, wifi connectivity, network connectivity, Power issues etc.
Escalate and progress unresolved requests with the support team.
Log all requests in the Service Desk Call Logging system.
Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner.
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Publishing support documentation to assist with requests for information & provide training if required.
Basic Active Directory / M365 knowledge. Creating user accounts, reset passwords, create groups etc.
Onsite Customer support as applicable.
To arrange for external technical support with 3rd parties where problems cannot be resolved in house.
Job Type: Full-time
Pay: £18,000.00-£27,000.00 per year

Ability to commute/relocate:

• Burgess Hill RH15 9RD: reliably commute or plan to relocate before starting work (required)

Education:

• GCSE or equivalent (preferred)

Experience:

• Technical support: 2 years (preferred)
• Customer service: 2 years (preferred)

Work Location: In perso

Please refer the Job description for details