IT Helpdesk/Desktop Support Specialist | Onsite | Windsor at Mercier Consultancy MD

Windsor, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Desktop Support, Helpdesk, Troubleshooting, Hardware Repair, Software Repair, Mobile Device Support, DNS, DHCP, GPO, SCCM, VMWare, Active Directory, Exchange, Network Troubleshooting, ITIL Foundation, PowerShell

Industry

Business Consulting and Services

Description

In this role you will get to: Delivery of world-class customer support and service: In the maintenance and repair of desktops, laptops, and mobile devices Supports the troubleshooting and maintenance of core infrastructure: Assists in the ramp activity of new and existing business, and champions the relationships between the IT department and our Service Delivery programs Support of contact center employees: The ideal candidate will use the guidance of company policy, information security, IT department leadership and professional experience to creatively deliver support and solutions to our user base, while providing a positive customer experience Maintains, analyzes, troubleshoots, and repairs desktop and laptop computer systems: Computer peripherals and various mobile devices (phones and tablets) running Android, Apple and Microsoft operating systems. Documents, maintains, repairs, upgrades or replaces hardware and software for laptop and desktop systems and Supports and troubleshoots user account information including rights, security, user groups, and email accounts Assists SMEs, Technical Communications Officers, and all functional IT groups: In the build-out, ongoing support, critical incidents, and ramp down of all Service Delivery programs in the site and organization, as well as some corporate employee and remote support Works alongside service delivery, and other IT team members: To move/add/change service delivery programs, and constantly investigate into process improvement opportunities Our most successful candidates will have: Must be able to work onsite at our Windsor, Canada location Must be able to work weekends Computer science or related degree(s) No less than three years of practical experience supporting corporate technology infrastructure, with working knowledge of concepts such as DNS, DHCP, GPO and various network troubleshooting tools Additional certifications or experience in SCCM, VMWare, Active Directory, Exchange, Network +, various imaging platforms, desktop/image engineering, project management, ITIL Foundation, scripting/batch files and PowerShell The position reports to the Site IT Manager and may require minimum travel as needed at direction of supervisor & leadership, with flexibility in hours worked

Responsibilities

This role involves delivering world-class customer support by maintaining, analyzing, troubleshooting, and repairing desktops, laptops, mobile devices, and peripherals, while also supporting core infrastructure maintenance. The specialist will assist in business ramp activities and champion relationships between IT and Service Delivery programs, documenting all hardware and software changes.