IT Helpdesk 实习生（韩语） at DXC Technology

Dalian, Liaoning, China -

Full Time

Start Date

Immediate

Expiry Date

13 Apr, 26

Salary

0.0

Posted On

13 Jan, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Communication, Problem Solving, Customer Service, Team Collaboration, Technical Knowledge, Network Knowledge, Software Knowledge, Hardware Knowledge, Proactive Work Ethic, Organizational Skills, Korean Language, Chinese Language

Industry

IT Services and IT Consulting

Description

Job Description: Job Description: 1. 通过远程工具、电话、网络、邮件等方式为用户提供IT桌面技术支持服务 2. 负责受理、记录、处理、分派、协调、升级、跟进用户IT报修故障问题，并记录事件； 3. 负责定期进行服务满意度回访，实时监控服务质量与用户体验。 Job Requirement: 1.本科以上学历，有基础IT知识。具备优秀语言能力； 2.了解计算机的软硬件基础。 3.具备基本的局域网和互联网的知识。 4.了解手机和平板电脑APP和基本安全知识 5.工作积极主动，有良好的组织协调及沟通能力; 6.良好的敬业精神和团队协作能力，有优秀的客户服务意识； 7. 语言：中文& 韩语 At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here. DXC Technology (NYSE: DXC) helps global companies run their mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private and hybrid clouds. The world's largest companies and public sector organizations trust DXC to deploy services to drive new levels of performance, competitiveness, and customer experience across their IT estates. Learn more about how we deliver excellence for our customers and colleagues at DXC.com.

Responsibilities

Provide IT desktop technical support services to users through various channels. Handle, record, process, and follow up on IT repair issues reported by users.