Grammarly offers a dynamic hybrid working model for this role. This flexible approach gives team members the best of both worlds: plenty of focus time along with in-person collaboration that helps foster trust, innovation, and a strong team culture.

THE OPPORTUNITY

To achieve our ambitious goals, we’re looking for an IT Helpdesk Engineer to join our team in Berlin to ensure smooth IT operations and support events and large meetings. As the go-to person for IT in the hub, you’ll be responsible for coordinating vendor relationships, managing assets, and playing a key role in employee onboarding and offboarding, hardware and software support, AV equipment management, and event coordination. This office position requires a tech-savvy individual who is available 3-4 times a week and has strong technical skills and a passion for delivering a seamless user experience.
Grammarly’s engineers and researchers have the freedom to innovate and uncover breakthroughs—and, in turn, influence our product roadmap. The complexity of our technical challenges is growing rapidly as we scale our interfaces, algorithms, and infrastructure. You can hear more from our team on our technical blog.
As an IT Helpdesk Engineer, you will be the primary point of contact for managing events and large meetings, with the ability to access additional resources as needed. Your responsibilities include coordinating on-site vendor relationships for A/V services and office network infrastructure while facilitating asset management and coordination within the hub. Your participation in the planning and design of future hub expansions across Europe will help ensure a consistent and seamless experience for all of our hubs.

In this role, you will:

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.
• Manage all events and large meetings, coordinating additional resources as necessary.
• Maintain and manage IT assets in our office, including computers, laptops, printers, and AV equipment.
• Provide hardware and software to existing team members and new hires.
• Support ZOOM rooms in person and remotely.
• Assist with installing, maintaining, and troubleshooting AV equipment, such as videoconferencing and sound systems.
• Manage and document AV inventory, ensuring all equipment is in good condition.
• Support end users with AV technology during meetings and presentations, ensuring a smooth and seamless experience.
• Work closely with vendors and service providers to coordinate equipment repairs and maintenance.
• Maintain accurate IT and AV support requests, resolutions, and equipment inventory records.
• Stay up-to-date with the newest IT and AV trends and technologies to recommend improvements and enhancements.

QUALIFICATIONS

• Has a bachelor’s degree in Information Technology, Computer Science, or a related field.
• Has experience in IT support, A/V equipment management, and event coordination.
• Has a strong knowledge of macOS and Windows operating systems.
• Has excellent troubleshooting and problem-solving skills.
• Is driven to provide outstanding customer service and has excellent communication skills.
• Excited to work independently and as part of an international team.
• Detail-oriented and organized with strong documentation skills.
• Has vendor management experience.
• Embodies our EAGER values—is ethical, adaptable, gritty, empathetic, and remarkable.
• Is inspired by our MOVE principles: move fast and learn faster; obsess about creating customer value; value impact over activity; and embrace healthy disagreement rooted in trust.

• Provide first-level IT support to team members, including troubleshooting hardware and software issues, resolving network connectivity problems, and assisting with AV equipment setup and configuration.
• Manage all events and large meetings, coordinating additional resources as necessary.
• Maintain and manage IT assets in our office, including computers, laptops, printers, and AV equipment.
• Provide hardware and software to existing team members and new hires.
• Support ZOOM rooms in person and remotely.
• Assist with installing, maintaining, and troubleshooting AV equipment, such as videoconferencing and sound systems.
• Manage and document AV inventory, ensuring all equipment is in good condition.
• Support end users with AV technology during meetings and presentations, ensuring a smooth and seamless experience.
• Work closely with vendors and service providers to coordinate equipment repairs and maintenance.
• Maintain accurate IT and AV support requests, resolutions, and equipment inventory records.
• Stay up-to-date with the newest IT and AV trends and technologies to recommend improvements and enhancements