IT Helpdesk Engineer

at  Systal Technology Solutions

COMPETITIVE SALARY & BENEFITS

Systal is a global managed network and security service and transformation specialist. We consult, deploy, and integrate multi-vendor technologies which help enterprise businesses maximise the security and value of their complex IT infrastructure. Across our 24/7 Network and Security Operations Centres, we manage over 200,000 assets across 78 countries, providing innovative and resilient solutions that that help enterprises meet complex technology requirements, replace unsecure and ineffective legacy technologies, and securely solve today’s critical IT and business challenges.
We are seeking an IT Helpdesk Support Engineer to provide onsite support at our client’s head office. This fast-paced role is perfect for someone looking to advance their career in IT/Infrastructure support, where you will be supporting VIP users and treating every support call with the utmost importance and urgency.

• IT Helpdesk-Style Support:
• Deliver comprehensive IT helpdesk support, addressing a wide range of technical issues and inquiries from users.
• Provide timely and effective solutions to technical problems, ensuring high levels of user satisfaction.
• Maintain detailed records of support requests and resolutions in the helpdesk system.
• Technical Support and Troubleshooting:
• Manage Thin Client issues (Wyse/Dell) via the management portal.
• Troubleshoot various MFP-related issues.
• Resolve Okta/Login and Citrix issues.
• Perform password resets and manage starters, leavers, and moves/changes as per procedure.
• Handle email tasks, including forwards and distribution lists.
• Ship equipment such as laptops and printers.
• Handle RCC (ERP) tickets, escalating complex issues as necessary.
• Provide technical support in a hybrid infrastructure environment, including Azure IaaS, PaaS, and SaaS.
• Support management of virtual machines, virtual networks, and network security groups.
• Conduct technical fault analysis and troubleshooting of Azure VM-hosted business systems.
• Undertake root cause analysis of incidents and follow up through Problem Management processes.
• Ensure adherence to all IT procedures, processes, and solutions.
• Collaborate with the IT team to deliver infrastructure projects and provide technical support to a wide range of users.