IT - Helpdesk
at
Fercon Civil Construction Engineering
Sydney, Victoria, Australia
-
Full Time
Start Date
Immediate
Expiry Date
09 Feb, 27
Salary
55000.0
Posted On
11 Nov, 26
Experience
4 year(s) or above
Remote Job
Yes
Telecommute
Yes
Sponsor Visa
No
Skills
Industry
Information Technology & Services
Description
Key ResponsibilitiesIT Support & TroubleshootingProvide first-level IT support to employees for hardware, software, and connectivity issues.
Troubleshoot laptops, desktops, monitors, printers, peripherals, and basic network issues.
Assist employees with Microsoft 365 applications, Outlook, Teams, and SharePoint.
Escalate complex technical issues to external IT providers or senior IT personnel when necessary.
Hardware & Equipment ManagementOrder, prepare and configure laptops and workstations for new employees.
Install and update software, operating systems, and security tools.
Manage IT equipment inventory, including laptops, monitors, accessories, and peripherals.
Coordinate hardware repairs, replacements, and technical maintenance.
Employee Onboarding & OffboardingSupport the technical onboarding of new employees, including device preparation, account setup, and access configuration.
Assist with account deactivation and equipment collection during offboarding.
Ensure employees have the necessary IT equipment and access to perform their roles.
IT Administration & SecurityMaintain accurate IT asset records and documentation.
Support basic IT security practices, including software updates, antivirus, and device compliance.
Assist with user access management and password-related issues.
Help maintain an organised and efficient IT environment.
RequirementsPrevious experience in IT support, IT administration, or a similar role is an advantage.
Basic knowledge of Windows operating systems and Microsoft 365.
Familiarity with computer hardware, software installation, and troubleshooting.
Basic understanding of networking, Wi-Fi, and IT security.
Strong problem-solving and communication skills.
Ability to work independently and take a hands-on approach.
Good command of English; German is an advantage.
Currently based in or able to commute to Heimstetten, Germany.
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