IT Helpdesk / IT Support Specialist (Entry-Level) at Gavin de Becker & Associates

San Antonio, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

05 Mar, 26

Salary

55000.0

Posted On

05 Dec, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Customer Service, Problem Solving, Networking Concepts, Technical Troubleshooting, Operating Systems, Software Packages, Compliance Audits, Inventory Management, Efficiency Improvement, A/V Technology, Hardware Knowledge, Task Prioritization, End User Support, IT Projects, Organizational Skills

Industry

Security and Investigations

Description

Gavin de Becker & Associates (GDBA) is a dynamic security firm innovating threat assessment and public figure protection. Our mission aims to protect and enhance the lives of those we serve. From media figures and corporations to universities and women’s shelters, GDBA stands on the front line of the assessment, prediction, and management of violence. We are seeking a full-time IT Helpdesk / Support Specialist to work out of our San Antonio, TX office. Responsibilities & Expectations Support end users that are running modern operating systems and software packages Responsible for the organization and inventory of IT-related equipment Assist with compliance audits and tracking Assist with a variety of IT projects, as needed Identify areas of improvement and create new mechanisms to promote efficiency, organization, and accuracy Desired Qualifications Interest in the IT field, including communications technology, A/V, hardware, and software Working knowledge of networking concepts and various software packages Technical knowledge to troubleshoot the individual components of a computer Demonstrates a persistent problem-solving and efficient approach to technology Maintains a reliable system for prioritizing tasks and ensuring its completion Strong customer service background; can interface with internal end users, as well as clients Must be able to pass our background check and drug screening Earnings and Benefits Base compensation ranges from $45k-$55k (commensurate with experience) Long-Term Opportunities: We encourage our associates to develop and deploy their strengths. At GDBA, ideas matter. Benefits: Medical, Dental, Vision, Life Insurance, Long-Term Disability Insurance, and Paid Time Off Exceptional 401(k) with Automatic $3k Employer Contribution and 10% of every Associate-Contributed Dollar Matched by GDBA Company Perks: GDBA offers its associates gym and wellness allowances, as well as corporate discount memberships Nicotine-Free: GDBA is proud to be a nicotine-free workforce

Responsibilities

The IT Helpdesk / Support Specialist will support end users running modern operating systems and software packages, manage IT-related equipment inventory, and assist with compliance audits. Additionally, the role involves identifying areas for improvement and contributing to various IT projects.