HTTP://RECRUITING.WOONGJININC.COM/

Our Mission
WOONGJIN, Inc. is a rapidly growing team who provides a range of unique, exceptional, and enhanced services to our clients. We have a strong moral code that includes the service of goodness without expectations of reward. We are motivated by the sense of responsibility and servant leadership.

Benefits

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick hours

Job Description

[Primary responsibilities]

• Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshooting and resolve hardware, software and network problems
• Document procedures, FAQs, and inventory of assets
• Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
• Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
• Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
• Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
• Company Security program administrator
• Company VPN administrator
• Company IT policy and application form creation
• VIP support, Business travelers support
• IT server room cleanup and follow up all kind of issue in IT room
• Network issue checkup and cooperation with Network team
• File server issue checkup and cooperation with Server team
• PC and laptop repair and software issue solving skill
• Security application management
• Windows and printer issue solving skill
• Server and Network basic knowledge

• Serving as initial point of contact for internal applications, hardware, mobile and remote technology in a manufacturing environment
• Logging, categorizing and actioning all incoming ticket activity in the Helpdesk Ticketing system
• Following up on any outstanding issues with customers regarding status and closure of incidents/requests
• Troubleshooting and resolve hardware, software and network problems
• Document procedures, FAQs, and inventory of assets
• Able to Isolate problem trends and complete troubleshooting efforts for recurring problems until discovery of permanent solutions.
• Provides technical advice to executive-level and their assistant based on developed expertise in the field of IT
• Provide extraordinary IT support to customers at the C-level, and ensure high level of customer satisfaction
• Build trust and good relationship with customer and act as a bridge between customer and consulting group for new business opportunities
• Company Security program administrator
• Company VPN administrator
• Company IT policy and application form creation
• VIP support, Business travelers support
• IT server room cleanup and follow up all kind of issue in IT room
• Network issue checkup and cooperation with Network team
• File server issue checkup and cooperation with Server team
• PC and laptop repair and software issue solving skill
• Security application management
• Windows and printer issue solving skill
• Server and Network basic knowledg