IT Helpdesk- Professional, Information Technology at Western Digital

Bang Pa-in Subdistrict Municipality, , Thailand -

Full Time

Start Date

Immediate

Expiry Date

25 May, 26

Salary

0.0

Posted On

24 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Level 2 Technical Support, IoT Technologies, Manufacturing Systems, IT Modernization, Infrastructure, Storage, Network, Server Solutions, IT Compliance, Patch Management, Endpoint Protection, Vulnerability Remediation, IT SLAs, Incident Management, IT Budgeting, Python

Industry

Computer Hardware Manufacturing

Description

Company Description At Western Digital, our vision is to power global innovation and push the boundaries of technology to make what you thought was once impossible, possible. At our core, Western Digital is a company of problem solvers. People achieve extraordinary things given the right technology. For decades, we’ve been doing just that—our technology helped people put a man on the moon and capture the first-ever picture of a black hole. We offer an expansive portfolio of technologies, HDDs, and platforms for business, creative professionals, and consumers alike under our Western Digital®, WD®, and WD_BLACK™. We are a key partner to some of the largest and highest-growth organizations in the world. From enabling systems to make cities safer and more connected, to powering the data centers behind many of the world’s biggest companies and hyperscale cloud providers, to meeting the massive and ever-growing data storage needs of the AI era, Western Digital is fueling a brighter, smarter future. Today’s exceptional challenges require your unique skills. Together, we can build the future of data storage. Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES: Drive Smart Factory initiatives and support the implementation of IoT technologies to enhance manufacturing efficiency and digital capability. Contribute to IT modernization efforts and process-simplification projects to improve system performance and operational reliability. Partner with cross-functional IT teams to deliver robust infrastructure, storage, network, and server solutions aligned with manufacturing requirements. Provide Level 2 technical support for manufacturing systems and critical applications, ensuring timely issue resolution. Maintain IT compliance by adhering to regulatory standards, internal policies, and audit requirements. Oversee IT security operations, including patch management, endpoint protection, and vulnerability remediation. Strengthen IT Service-Level Agreements (SLAs), manage high-priority incidents, and continuously enhance end-user experience. Help manage IT budgeting and cost-optimization activities, including procurement of hardware, software, and technology services to support operational needs. Qualifications REQUIRED: Bachelor’s degree in Computer Science, Computer Engineering, Information Technology, Software Engineering, IoT System and Information Engineering, Information and Communication Technology, or related fields in IT cyber security Skills: Basic understanding of servers, storage, networks, backup systems, and cloud concepts Awareness of IoT devices, smart wearables, and manufacturing automation technologies Experience with Python or other scripting languages and web applications. Basic knowledge of IT security, patch management, and compliance requirements. Ability to provide Level 2 technical support and troubleshoot technical issues Basic understanding of Information Technology Infrastructure Library (ITIL) processes and service-management principles Strong analytical thinking, teamwork and problem-solving skills Good communication and collaboration skills for working with IT and manufacturing teams. Proficiency in Microsoft Office and collaboration tools (e.g., Teams, SharePoint). Demonstrated curiosity, learning agility, and attention to detail Internship or project experience in IT systems, networking, IoT, IT innovation or emerging technologies (AI, 5IR) is preferred Good English communication skills, verbal and written Additional Information #LI-SB1 WD thrives on the power and potential of diversity. As a global company, we believe the most effective way to embrace the diversity of our customers and communities is to mirror it from within. We believe the fusion of various perspectives results in the best outcomes for our employees, our company, our customers, and the world around us. We are committed to an inclusive environment where every individual can thrive through a sense of belonging, respect and contribution. WD is committed to offering opportunities to applicants with disabilities and ensuring all candidates can successfully navigate our careers website and our hiring process. Please contact us at [email protected] to advise us of your accommodation request. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. Notice To Candidates: Please be aware that WD and its subsidiaries will never request payment as a condition for applying for a position or receiving an offer of employment. Should you encounter any such requests, please report it immediately to WD Ethics Helpline or email [email protected]. Job Type (exemption status): Non-Exempt position - Please see related compensation & benefits details below Business Function: Information Technology Work Location: BangPa-In Building 1--LOC_WDT_TH1411

Responsibilities

The role involves driving Smart Factory initiatives through the implementation of IoT technologies to boost manufacturing efficiency and supporting IT modernization efforts. Responsibilities also include providing Level 2 technical support for manufacturing systems and ensuring IT compliance and security operations.