About this job
We are looking for a First-Level Supporter (m/f/d) to start immediately, who is willing to work full-time, 40 hours per week. You will work Monday to Friday, with weekends off; however, this position requires willingness to work in a 2-shift system.
Apply today by calling Ms. Schön at +49 30 22954508 or by emailing marzahn.callcenter@perzukunft.de
Activities:
- IT support by phone, remote and on-site
- Installation, administration and monitoring of Windows systems
- Support of the network printer environment
- Client infrastructure support
- Setting up, operating and monitoring backups
- Participation in IT infrastructure projects
- Maintenance of system documentation
This is what we expect from you:
- Relevant IT training (IT specialist for system integration, IT systems electronics technician, etc.) or several years of corresponding professional experience in the IT environment.
- Good knowledge of Windows Server and Active Directory
- Good knowledge of server virtualization with VMware
- Comprehensive IT knowledge and technical understanding
- Process-oriented thinking and willingness to independently familiarize oneself with new subject areas.
- Self-reliant, reliable, customer- and team-oriented, and communicative
Reference number: 12016-10005436828-S
We are currently seeking a First-Level Support Specialist for the districts of Friedrichsfelde, Kreuzberg, and Neukölln. We, PerZukunft Arbeitsvermittlung GmbH & Co KG, Marzahn branch, are DEKRA-certified and AZAV-approved training provider with certification number 31T1112195/2. As a private employment agency, we work with activation and placement vouchers from the Federal Employment Agency or Job Center. We also cooperate with some of our call center clients, who cover the costs of successful placements. By submitting your application documents, you consent to your data being processed and stored electronically as part of our placement services. https://www.perzukunft.de/job/1-st-level-supporter-mwd-gesucht-1201610005436828
PerZukunft Employment Agency GmbH & Co. KG, Allee der Kosmonauten 26, 12681 Berlin, Larissa Schön
- 49 30 22954508 marzahn.callcenter@perzukunft.de
NOT
Provided in cooperation with the Federal Employment Agency.About this job
Your tasks
- You are an enabler: You provide remote support to our users with all the systems and programs they use.
- You will participate in projects and the introduction of new systems and applications.
- You are passionate about technology and support the IT administration in operating the servers and the network.
- You will handle telephone and written inquiries in 1st-level support.
- You create and maintain our documentation.
- You will be responsible for setting up workstations.
Your profile
- The digital world is your home.
- High-quality service and satisfied customers, whether internal or external, are important to you.
- You have successfully completed your technical training. Ideally, you have already gained several years of professional experience in the IT field.
- A strong service orientation, independent work skills and teamwork skills round off your profile.
- Experience using ticketing systems is an advantage.
- You can express yourself well both orally and in writing in German and English.
- You enjoy an analytical and solution-oriented approach to work.
- Communication is your strength; you are able to explain complex issues simply and understandably, whether on the phone, via email, or in person.
- You always remain friendly, solution-oriented, and have a "smile in your voice".
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