IT Helpdesk Specialist at SimilarWeb UK Limited

New York, New York, United States -

Full Time

Start Date

Immediate

Expiry Date

21 Jan, 26

Salary

90000.0

Posted On

23 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

IT Support, Helpdesk, Troubleshooting, MacOS, Windows, Google Workspace, Okta, MDM Solutions, Customer Service, Cloud Computing, Security, Scripting, Process Automation, Documentation, Onboarding, Offboarding

Industry

Software Development

Description

At Similarweb, we are revolutionizing the way businesses interact with the digital world by revealing to them everything that happens online. Our unique data and solutions empower thousands of customers globally, including industry giants like Google, eBay, and Adidas, to make game-changing decisions that drive their digital strategies. In 2021, we went public on the New York Stock Exchange, and we continue to reach new heights! Come work alongside Similarwebbers across the globe who are bright, curious, practical and good people. We are looking for a Helpdesk Specialist to join our Global IT Team. Why is this role so important at Similarweb? Our IT team plays a key role in powering Similarweb’s global operations—keeping our people, systems, and tools running smoothly across multiple locations and time zones. As a Helpdesk Specialist, you’ll be the first point of contact for employees needing technical support. You’ll help ensure every Similarwebber has a seamless technology experience, from onboarding new hires to resolving day-to-day IT issues. Your work directly supports the productivity and success of teams across the company. So, what will you be doing all day? Serve as the first point of contact for internal IT support requests through ticketing systems, chat, and email. Provide hands-on support across MacOS and Windows environments. Troubleshoot and resolve issues related to Google Workspace, Okta SSO and MFA, Office 365, MDM platforms (Jamf, Kandji, Intune), and network connectivity. Manage user accounts, groups, and permissions through centralized identity systems. Support new hire onboarding and offboarding, including device setup, account provisioning, and access management. Maintain accurate IT asset inventory and documentation. Contribute to internal IT knowledge bases, process automation, and service improvement projects. This is the perfect job for someone who: Has 2–4 years of experience in IT support, helpdesk, or a similar technical support role. Is skilled in troubleshooting MacOS and Windows systems in a hybrid or SaaS-based environment. Has hands-on experience with Google Workspace administration, Okta or similar identity tools, and MDM solutions (Jamf, Kandji, Intune). Brings a customer-first mindset and communicates clearly across teams and time zones. Thrives in a fast-paced, cloud-first, and security-conscious environment (ISO27001/SOC2). Bonus points for scripting knowledge (Bash, PowerShell, Python) or certifications such as CompTIA A+, Google Workspace Administrator, or Okta Certified Professional. **At Similarweb, collaborating with our colleagues in-office creates a more connected, unified culture. Our best work is a product of our face-to-face collaboration, with the ability to work partially from home.** The base salary range for this position in New York City is $60,000 - $90,000 plus benefits including: medical, dental and vision insurance, 401K plan, potential equity, employee stock purchase plan and paid sick and parental leave. Individual compensation is based upon a number of factors, including qualifications and relevant experience. The base salary range above is for the New York City metro area, and could vary for candidates in other locations. Why you’ll love being a Similarwebber: You’ll get to sell a product you actually believe in: Our customers aren’t our only raving fans. When we asked our employees why they chose to come work at Similarweb, 99% of them said “the product.” Imagine how exciting your job is when you get to work with the most powerful digital intelligence platform in the world. You’ll find a home for your big ideas: We encourage an open dialogue and empower employees to bring their ideas to the table. You’ll find the resources you need to take initiative and create meaningful change within the organization. We offer competitive perks & benefits: We take your well-being seriously, and offer competitive compensation packages to all employees. We also put a strong emphasis on community, with regular team outings and happy hours. You can grow your career in any direction you choose: Interested in becoming a VP or want to transition into a different department? Whether it’s Career Week, personalized coaching, or our ongoing learning solutions, you’ll find all the tools and opportunities you need to develop your career right here. Diversity isn’t just a buzzword: People want to work in a place where they can be themselves. We strive to create a workplace that is reflective of the communities we serve, where everyone is empowered to bring their full, authentic selves to work. We are committed to inclusivity across race, gender, ethnicity, culture, sexual orientation, age, religion, spirituality, identity and experience. We believe our culture of equality and mutual respect also helps us better understand and serve our customers in a world that is becoming more global, more diverse, and more digital every day. Please note: We’re unable to sponsor employment visas at this time. #LI-SS #LI-Hybrid We will handle your application and information related to your application in accordance with the Applicant Privacy Policy available here.

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Responsibilities

Serve as the first point of contact for internal IT support requests and provide hands-on support across MacOS and Windows environments. Troubleshoot and resolve issues related to various IT systems and support new hire onboarding and offboarding.