Job Summary

Provide first-line IT support to end-users, troubleshoot hardware/software issues, support VoIP phone systems, and assist with basic network cabling and infrastructure.

Key Responsibilities

• Provide technical support via phone, email, and ticketing system
• Troubleshoot desktops, laptops, printers, and common software issues
• Install and configure hardware, software, and user accounts
• Support VoIP phone systems and telecommunication issues
• Assist with network cabling, connectivity, and physical IT setup
• Manage tickets, documentation, and IT asset inventory
• Provide remote support and escalate complex issues when required
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